Legacy SunPower Corporation (Out of Business)Reviews of sunpower.com

Our solar panel and battery system has been off-line for at least 5 days. Sunpower support says there is an assembly called the Gateway that appears to be broken. They have to order one and they will let us know when it comes in and they can schedule an installation. In the meantime, we are buying all of our power from the grid. I don't understand why Sunpower can't keep some spare parts in stock. I suppose it's cheaper for them to operate with no backup stock. Also, on a previous outage, it took something like a month to get a service appointment. Couldn't sunpower schedule a service appointment now, using an estimate of the part's arrival? To us this seems urgent, and sunpower doesn't seem to get that. Update: May 4th. After Sunpower replied to this review, they assigned an agent to see that our case got escalated, and she got in touch with us. We haven't heard from her this week. The system has been off-line since April 16th, and we are not aware of any movement on the problem. The frustrating thing is this: sunpower refuses to even schedule a repair until the part comes in. Our experience tells us that we will have to wait a month for the appointment from that date. Doesn't Sunpower know about how long it takes to get a replacement Gateway assembly, and could they not schedule an appointment shortly after the estimated arrival? Our "escalated case manager" just wrote to us and said that Sunpower doesn't consider 3 weeks of downtime to be excessive, but at this rate, it's going to be twice that. Update: June 14th. The serviceman came yesterday with the new gateway. He installed it, and the system still didn't work. A new defective part was identified. Now SunPower had to order that part, and again won't schedule the next service date until the part is received. We expected the "gateway" to be some complicated assembly that was prohibitively expensive to keep spares around, but it looks like a cable modem - it probably costs about $50. The newly-identifed other defective part is a relay the connects the panels to the hub. It is also probably worth $50, and yet SunPower has to order it. Why don't the service trucks have a few spare gateways, and a few spare relays, in them? It is really unbelievable that these inexpensive parts, without which the system doesn't work at all, cannot be kept handy. It has been almost 2 months that our solar system has been down, and a fix date has not yet been identified.

Complete installation process was a complete cluster. in other words I'm paying for a good system but all other services is a waste. Customer service with SunPower is a farce. They don't answer the phone. put you on hold and never provide feedback. I had too press them to have my tile roof replaced after it fell off along with the bird stop. Haven't received a system report since Feb 23, it's now Oct. 23. Can go on and on but now you Know. Will not and would not recommend this company.

18 months!! That's how long it took Sunpower to get our solar system approved. They installed the panels in Feb.2022 and they sat useless on our roof for the next 18 months while Sunpower kept messing up installation details, permitting and inspections. They kept naming mistakes over and over and over. You would think they would know how to get a solar system approved since that's all they do? Very unprofessional!

In June 2022 Sunpower sent Tyler Debock. Thru the whole process it was repeated that Sunpower did not use subsidiaries or subcontractors. This turned out to be a lie. We had a price and OK'd for loan for the solar system. Then that loan was readjusted to include cost of roof replacement and hybrid water heat. Those items would be reimbursed to me upon completion of project. A secondary loan for roof and I had water heater done. Took over 4 months from roof completion to get solar installed. Then I found out that there is a subcontractor. When I requested my reimbursement, I started getting run around (they had 45 days, then it was sent wrong address, they were sending by Fed-ex, then no responses, now no subcontractor (closed) and no one from Sun Power responds to my inquiries) I am burned for over $19000.

I have no issue at all with my panels. I do want to call out the incompetence of their tech support team in charge of data collection and monitoring. In June of 2022 during a major database upgrade, they lost 2.5 years of historical data. It took almost a year to get them to restore it, months just to even acknowledge that it is indeed lost. And they didn't even restore it 100%, I'm still missing 1.5 months of data. But at this point I'll take 1.5 months over 2.5 years. Totally unacceptable.

When Sun Power representative wrote my contract, a critter guard was supposed to be included. When I didn't see it in the contract, I inquired. I was told it was not a line item in the contract. After solar installation, I inquired about installing critter guard. Now it's not part of the contract, and they say they have no way of accepting payment to install it. I have to hire an outside contractor to install. Not happy about that. I requested Sun Power to do the install since it was supposed to be part of the contract. I know they do install the critter guard because they installed it on my friend's house. Also, I only want one contact person in case any issues on my roof. I get about a month of runaround on that request. Again, I'm told they have no way to accept payment for the critter guard, that I have to hire an outside contractor. I am very disappointed that Sun Power cannot figure out how to accept payment on something that should have been included in the contract.

I filled out the questionnaire the company gave me, I told them about installation problems. Damaged roof, extensive yard work that was necessary after they took 3 wks to back fill trench for the cable, that should have been backfilled the same day. They said they would like to contact me about my problems, but didn't get back to me. I have more questions, but am hard of hearing and couldn't find a place I could email for answers

Have two Sunpower systems and unable to monitor my original system. Have spent hours with customer support and they have failed to resolve the issue. Sandy in customer support has regretably been most unhelpful. I have been at their mercy with 95% of time on hold and she refuses to transfer me.