Legacy SunPower Corporation (Out of Business)Reviews of sunpower.com

Once again Sunpower fails to have any customer support. The company that they have scheduled to look into many problems with my system is now officially a no show. Not only does Sunpower continue to provide no support I can now add another company who they scheduled to look into my problems to the list of no support. Centurion Solar does not answer calls. Escalation fails to return calls. UPDATE!!!! AS I EXPECTED IT WAS CONFIRMED THAT MY ESCALATION MANAGER WOULD CALL ME BEFORE THE END OF THE DAY ON 4/21/23 AS YOU ALL KNOW THESE CONVERSATIONS ARE RECORDED AND AS I ALSO REQUESTED THAT MY ESCALATIONS MANAGER PIERRE WHO I REQUESTED PLEASE LISTEN TO THE CONVERSATION BEGINNING AT 9:20 AM ON 4/30/23. UPDATE! UPDATE! UPDATE!! EDIT ! EDIT! YOUR CUSTOMER SERVICE and TECH SUPPORT LISTENED TO THIS CALL TO YOUR RECOMMENED AND SCHEDULED And EXTREMELY UNPROFESSIONAL RECORDED PHONE CALL CENTURION SOLAR WHO HAS NOW TRYING TO COVER FOR SOLARA SOLAR. ALL YOU CALLS ARE RECORDED IM ASKING FOR YOU TO LISTEN BTW YOUR CASE MANAGER DID NOT CALL WHEN HE SAID HE WOULD CALL. WHATS NEXT??? Case # 03237046 UPDATE AGAIN APPARENTLY I CAN ONLY MAKE 1 COMPLAINT PER REPLY SO I HAVE TO KEEP EDITING THIS COMPLAINT. PIERRE GOURDET YOU DID NOT CALL ME YOU DID NOT LEAVE A MESSAGE AND YOU STILL DO NOT ANSWER YOUR PHONE. LISTEN TO ALL SUNPOWERS RECORDED CONVERSATIONS. WHEN I ASK THEM TO CALL YOU YOU DO NOT ANSWER THIS IS RECORDED. IF YOU DID YOU WOULD REALIZE THAT YOUR INFO YOUR FORWARDING TO ME IS WRONG. ONCE AGAIN IM ASKING FOR ESCALATION!! I AM ASKING FIR SOMEONE THAT CAN ACTUALLY COMPLETE A TASK ITS SIMPLE IF SOMEONE ACTUALLY PUTS SONE EFFORT INTO THE JOB THEY ARE HIRED TO DO!!!

First time with a solar system. Honestly I was super disappointed when the given walk through steps didn't work and customer service couldn't seem to find the issue. On the other hand, they scheduled me for a technician visit at no charge. The technician i got was a gentleman by the name of Ryan Kepp and he was super friendly and came early and began working on the system immediately and cleanly. Not even 30 minutes in, he and another technician found out the issue was due to a mistake made upon installation (which isn't good looks for the company), and got our system working same day. We are producing power now and have a follow up visit due to the installation having been done wrong on the entire building (townhouse complex). I'm confident with Ryan working on our systems, that everything will get up and running properly in no time.

I have a prepaid leased system on my roof owned by SunPower. The inverter failed last summer and they have not provided a new inverter. Per the contract, they are required to repair my system. I have had a dead system on my roof for almost 9 months now. I have sent multiple emails and tickets get inexplicably closed and no responses to my emails even thought they promise a two day response. They have a production guarantee but it only pays 15% of the market rate so am losing about $300 a month as I wait for them to fix their system. I feel like they are totally screwing me.

I have been calling and emailing Sunpower since mid-March. Our system once again is not transmitting. We do not get notified if it stops. It stopped for a few months last spring and I didn't catch it and then it restarted again. The solar stopped again Jan 2023- it is now mid-April 2023 and I have been promised a call back for service but can't get anyone to call me back or reply to the original email. As a matter of fact, they said they don't see us in their database, yet each month they send us a report. The have to be the worst company ever. There are tons of complaints about them on BBB and one customer was ignored because their warranty was almost up, and they didn't want to fix the inverter. This was on the evening news. Perhaps a media blitz is the way to go!! Case # 03223817

Worst service imaginable. Very slow to get any replies. Endless waits on the service phone. Got incorrect info on resetting my system. ASpp does not alertme when the Inverter gives and electric arc red light. Even my contracter gan't get information from them. Do not buy or lease a SunPower system.

It’s up and running!

System installed in December 2022. Several leaks and one piece of equipment not working were all handled by installation coordinator efficiently. We were up and running and then I got an alert that one panel not communicating. I have to assume not producing but I’m not the expert and my wife was charged with handling it. After some emails back and forth she was told a credit card would be required before action could be taken which is a no for me since I have paid my monthly as agreed and purchased based on warranty. I just reviewed my panel analysis and note that alert date was 2/3/23 which I believe is easy for customer service to view. 4/18/23 and whilst it may seem trivial to some I am paying for a given # of panels and would like them all to be functioning as agreed. Any suggestions?

I had a great experience with Ryan Kepp as our technician. After a few false starts with the remote activation, we scheduled a technician to come out to assist with activating our system. Sunpower provided a very reasonable window of time to expect someone to come out (none of this “anytime between the hours of 9 to 5” business) Ryan let me know he was on his way and was able to troubleshoot the issue and walk me through using the mySunPower app - I was exporting power to the grid by the time I was in my office. Thanks so much Ryan!