Legacy SunPower Corporation (Out of Business)Reviews of sunpower.com

Installation of my system was completed December 2, 2022. As of April 10, 2023 the system is still not turned on. SunPower representative kept stating they were waiting on the utility company however when I followed up with the utility company, they stated they were waiting on documentation from SunPower. This went on through several phases until if finally threatened to get legal counsel involved and the SunPower rep confirmed the delay was and has been due to SunPower issues. I truly believe they would have continued to blame the utility company if I hadn't gotten directly involved and threatened legal accountability. SunPower rep agreed to cover our utility bills until the system is turned on and has been covering bills for 4 months and the system is still not on. Concerned others may be experiencing delays and being told it is due to utility companies but actually due to SunPower. Update 5/21/2023: A representative from SunPower contacted us after posting this review. 5 weeks later, zero results, very little activity to resolve the issue. The system still has never produced electricity. The original contract was signed Aug 12, 2022. We paid 40% cash and will pay the balance once the system is confirmed functional per the contract. If any others are having the same issue, please respond to this review as there may be grounds for class-action legal follow-up.

Julian Sierra Was extremely professional and helpful. He went above and beyond and addressed a breaker issue which should have been the builder responsibility. He was extremely patient as the process became a bit long due to connectivity issues with my WiFi. He had a good sense of humor and was very pleasant to work with. 10 stars in my book.

SunPower cheating its customers with inappropriate roof reviews. I went live with SunPower in Oct'22. After reviews they certified I don't need to change roof for at least another 5 years. Last month I had a roofer come in for some small maintenance, he informed that roof has failed and needs immediate replacement. How can this happen within 6 months. SunPower is now forcing me to pay $6000 minimum for removal and reinstallation. Is this how you make numbers, and is this customer service?

Had a very similar experience to others about fixing problems. I had an error message and a decrease in solar production about 2 years ago. I contacted our installer (Oak Electric - in Michigan a great installer!). They came out and submitted information to SunPower. I was told multiple times that they system was working properly. When I brought up the data I collected and how across every metric, my production was down they offered to run a detailed report on each panel (I still have not gotten the report) After 18 months of calling every other month to get an update, I plugged into the system with a computer and found the system only recognized 15 of the 16 panels. Some how one panel was removed (??Someone when into the system and removed the panel that was giving the error message??.) I called the installer and SunPower. The installer came out and said the system did not recognize a panel and they couldn't get it to work (the installer remember coming out and that the problem was not fixed). They submitted a ticket number with Sun's tech department. I called the next week and found out the ticket was closed as unresolvable (what does that mean??). Sent a private message on their Facebook page and got assigned an "expediter" what took 2 weeks to get back to me. After waiting 2 more weeks to get a response, I got an email from him the beginning of April 2023 stating that they system was working properly and recognized all 15 panels. I have 16 panels!! Their 25 year warranty doesn't mean anything if they 1) don't recognize there is a problem and 2) won't do anything about it. DO YOUR RESEARCH AND BE PREPARED TO TRACK YOU SOLAR OUTPUT if you use SunPower.

Ryan Kepp provided good service and managed to get our system up and running and provided good tips on optimizing power consumption.

Meleah Sellers hooked up the system in no time. Very friendly and knowledgeable engineer.

Warren was great! He completed the installation quickly and thoroughly explained what he was going to do. Helped me get connected through the app and made sure I had what I needed. He gave me confidence that the system was working as it should. Thanks again, Warren!

I had a great experience with Sun Power today, especially with our technician Warren who came to activate our system. When I called Sun Power because the technician hadn’t come yet, they answered immediately and contacted Warren. The technician had been delayed at a previous call and traffic but Warren called quickly and gave me an update. Once he got here he not only completed the job quickly, he assisted me in getting the app set up and even took a few minutes to play baseball and Monster trucks with my son. He went above and beyond and we were his last call after a very long day!