SunoReviews of suno.com

Non-existent customer service. They took my payment for Premier, but the account doesn't work.

I can’t go any lower cause if I would it’s so I will give them a -5. They don’t respond at all except to tell you that somebody will get to you as soon as possible but the whole week has went by and I can’t even get my account fixed. But I paid for the service only had it for two days working and now I can’t use it in a half the month it’s about to go by already

Facturation abusive sur un abonnement de 1 mois qui a été injustement renouvelé alors que je m'étais assuré que non ! J'ai donc été prélevé le 24 janvier de 33,60€ ! Depuis le 24 janvier je reste sans réponse de leur part soit 10 jours malgré mes relances !!!! J'ai envie de les insulter ! la chance pour ces salopards que j'ai payé avec ma parte et non PayPal sinon ils l'auraient dans le... Répondez bordel !

I do not recommend using Suno. I was charged automatically after forgetting to cancel, and their customer support is basically nonexistent. You only get automated bot replies, and no real help. I tried contacting them through X (Twitter), Instagram, and other social media platforms, but they never responded, even though they keep posting. The service itself is unreliable. Many generated songs contain errors or do not follow instructions, and credits are not refunded. Even worse, they claim that premium users can distribute the music, but this is misleading. One of my songs was flagged by DistroKid for copyright issues, even though it was generated by Suno. In the end, I had to contact my bank to fix the charge. Very disappointing experience.

I have changed my subscription so that I pay 120 USD annually instead of 37 USD per month! But in addition to the 120 USD they continue to deduct 37 USD every single month. I informed SUNO about this from the beginning and they keep deducting the 37 USD from my subscription. If they respond it is an AI robot that says they will get back to me, which they don't and it costs me 37 USD every month until they respond!!!! I don't want to completely cancel my account as I have a lot of material on my SUNO account.

3 months later update: Suno FINALLY emailed me back, but took a month after their initial, actual response (3 mos) to get 5k credits returned.. dont get excited, i have to re subscribe to use them OR, use the 5k credits as free, no adjustments, no specific variants to songs like you have if ur paying again. Is that fair? imo, no. I had to pay to get the creative credits, but the credits i got refunded arent the same. Granted i DID at least get "something".... I have been a paying subscriber since January and the customer service is nonexistent! I’ve emailed support twice now…. Once five days ago and again this Friday. I ONLY received a generic, AI, auto reply telling me “someone will get back to me soon” AFTER telling the AI in email that I want a REAL person! It’s been way over 48 hours with no human contact. I am paying 10.00 a month and the 50 free daily credits have not been applied to my account once since Jan 22. It is now Feb 1. I am paying for a subscription and not receiving the advertised daily credits I am entitled to. Suno’s AI has wasted WELL over 200 of my paid credits because it fails to follow instructions, cuts songs off mid sentence, ignores lyric cues, and the audio output is consistently over modulated. Suno’s interface is also broken. I recorded a video showing exactly how the tags and lyrics disappear from the boxes and sent an unlisted YouTube link to “support”. That video still shows zero views which proves support has not even looked at the evidence I provided FIVE days ago. I cannot edit words in the text boxes even when well below character limits. I have tested this on both Brave and Chrome (Windows 10) and the bugs persist on both browsers. I am forced to edit in a separate word doc and restart the process EVERY single time. This is unacceptable for a paid service. I have reported multiple bugs and provided video proof only to be ignored??? I want my account fixed and the missing credits I paid for applied immediately.

They have terrible customer service. My other complaint is that your credits don’t rollover when your plan renews. I got Suno in November of last year, and I barely had any time to use my credits. So I essentially paid them and got nothing out of the platform. I’m partly to blame… I thought I’d have more time to enjoy it. Still, I feel ripped off. I emailed them about it, politely asking if I might have my credits back, as I had paid for them. It’s been two months. Two months! And they have yet to respond. I feel ripped off. I enjoyed making music for fun… but because of this, I may not give them another cent. Support someone who actually has the decency to get back to their customers. Suno feels shady in that department.

unable to unsubcribe from their service.