SunoReviews of suno.com

I subscribed to Suno on February 13, 2026 specifically to use the Persona feature (custom voice/persona creation), which was prominently advertised. Shortly after subscribing, I discovered that this feature had been disabled/removed due to copyright concerns. This was the primary reason I purchased the subscription. I immediately requested a full refund. Support acknowledged my request and said it was under review. After more than a week passed without an update, I sent a polite follow-up asking for a timeline. That follow-up was ignored. With no response and no resolution after 10+ days, I was forced to open a dispute through my bank. If a key advertised feature is removed, customers deserve transparency and prompt refunds. Unfortunately, my experience has been frustrating and disappointing. I hope Suno improves communication and customer support responsiveness.

Add instrumentals to songs is absolutely TERRIBLE Dont get a subscription if you want to add instrumentals to your song. Its terrible and the customer service doesnt help you at all. I just lost money on this service and will not ever subscribe again.

This is a fantastic tool to help create audio, if you know how to use the prompts and tools correctly, it does work and produces some very cool stuff, the final output is great (most of the time) and Suno are releasing newer versions with different and better functions quite often, however 1 issue with the actually functionality is that the sound on the final track is a bit funny, with what I can only describe as a windy high pitch noise faintly in the background but maybe that's just my ear? Now, my experience with the customer service/support is completely the opposite, if you need human support then forget about it, it's been over a month now since I contacted support and being a premier member i expected a reply by now, I did get an auto generated response after my first email to them, but I have followed up 3 times now and there's been nil reply, very disappointed, I this week cancelled my subscription as I cant access my account, and tried to set a new account up which then errors out due to a conflict with the previous and asks me to contact support, that's my experience with suno.. thanks

Very disappointing experience. I was charged for a full annual subscription instead of one month. I contacted support within 3 minutes — literally three minutes — asking them to switch the plan from yearly to monthly. Despite providing all requested information, I have not received a single response for 20 days. No confirmation, no update, no explanation — just complete silence. Charging customers and then ignoring support requests is not acceptable. Please be extremely careful and double-check the subscription terms before making any payment.

I requested a refund on January 19th, immediately after an unintended renewal. I have sent 6 follow-up emails over the last 30 days. Suno's support team gave me a boilerplate "specialist is looking into it" response on Jan 30th and then completely ghosted me. They intentionally delayed the process until my subscription expired today (Feb 19th), causing my 2,500 unused credits to disappear. This is a deliberate tactic to steal money from customers by ignoring valid refund requests. Absolutely unprofessional and deceptive. I have initiated a formal dispute with my payment provider. Stay away from this service if you value your consumer rights.

Dont reply to emials, took double the amount agreed upon from my payment system

Be warned this isn't very depth or the whole truth in that regard but it is the truth from my perspective. I am on a yearly paid PRO plan now and have thoroughly enjoyed making music with lyrics that I have written and attempts that become somewhat successful at directing the AI prompt to make rhythms, beats and music. In this regard, I am very happy. The huge let down for Suno is the support side. Absolutely non-existent. Payment issue ? No response. Tech issue ? No response. My advice ? Check out some of the stuff folks are churning out. "Your" songs can be 100% soulless. You can write lyrics and while the copyright is entirely yours, you do NOT own the copyright on the accompanying music. However, you can sell your music and keep the entire income possible, Suno is already paid for. I have never tried to make Suno write lyrics, I don't even know it if can but assume so. I recommend you don't try to live this life. Put SOMETHING into your creations. Some of the suno communities contain toxicity. A lot of hate and anger. Suno moderators, where they exist, are poor at their job. If you write a song about a subject they don't allow, you get timed out, as if you are a hater of what you are writing about. Automatically. Moderators do NOT care. I would speak about this more but trustpilot can't be trusted. Suno user for 3 months. In the music world for more than 3 decades.

I did a terrible mistake by choosing 1 year instead of 1 month. I have tried for a long time to get in touch with them, all I got was a auto answer 21 of october, since then notting. They have a good product, but customer support that are far from good enogh. A Big thank to David at Suno for his help, to finaly resolved the probleme, and restored some of my faith in th company.