Sunny Health & FitnessReviews of sunnyhealthfitness.com

I purchased a stepper with handlebar from an online retailer but the computer was missing from the package. I reached out to Sunny Health customer service and after verifying my purchase + model number, Jerrie assisted by sending out a replacement. It arrived in a few days and I was able to start counting steps, tracking time, etc. I've been using the stepper 5 days a week since and it's held up pretty nicely. I'm pleased with the product and I've even recommended it to my friends and loved ones who are looking for a budget friendly exercise equipment that's far from bulky. It's also easy to assemble!

Carlos was so fantastic! I had trouble with a part and the instructions, but he walked me through it quickly. It’s so nice having US-based customer service! Thank you, Carlos!

I don’t have experience with bike assembly and repair, yet I found the assembly instructions very easy to follow. I did have a problem with the magnetic resistance after assembly so I sent an email to their customer support with some pictures. I received a reply from Steven-Technical Team (T2) within 2 business days. I followed his instructions and had it working in under 5 minutes. Thank you Steven! This bike is quiet, very sturdy, and fun to use, especially with their free app. I’m really happy I was able to buy this. I’m also impressed with their timely and helpful customer support.

Ordered and received bike in February 2024. Easy to assemble with well written instructions. Bike was quiet and except for the narrow seat, comfortable. In mid-August, bike seemed to lose resistance. The first of September, it quit running. Dissembled it, pulling the covers off and belt was shredded. Texted the company about a replacement and was told that they would have to check to see if a replacement belt was available. Also, they asked that I check the pedal operation as their maintenance suspected a bad bearing set. Still waiting to hear back from them. Why does two very important mechanical items go bad within weeks of the warranty period ending when they are aware that this happens and have a You-Tube video showing how to repair. Had to be happening a lot. Sunny Health & Fitness Support initially appeared to be blowing off my concerns but after a couple of days have contacted me and promised replacement parts. New bearing sets and belt were received within 3 days to replace old bearing's. Customer support has responded very well to my complaint.

I bought a treadmill a little over 2 years ago and I was on it and it suddenly stopped. Then there was an awful burning smell so I called to get it fixed. I would have never have bought anything from them if I knew they didn’t send repair people out to fix the issue. They fix things by looking at pictures etc. and expect me to install repair parts. They say it’s the power switch but I’m not sure that’s the issue. The prongs the power cord go into seem loose. It’s very aggravating to keep going back and forth with emails. I’m not happy at all with this company. My treadmill was over $500 and should last a lot longer than 2 years. Will never buy from them again and will make sure I tell people not to either.

I have been a Sunny Health & Fitness homeowner since COVID, when I realized the indoor gym scene may not be a Healthy idea. I currently have the Rower, Air bike, Roman Chair & Abdominal pullups machines...all used by me in my home. Love knowing when I have an issue I can talk to someone about parts, repair(if needed) and even how user friendly their equipment is. I would strongly endorse their fitness equipment for adult home use. If your looking for heavy duty gym equipment, that weighs a ton & is found @ YMCA or Gold's Gym...keep looking...but for the value and availability to move or store as home use equipment....You Can't Beat it!!

Purchased the recumbent bike. The bike is designed and made very well. It is very easy to assemble. Very comfortable, smooth, and extremely quiet when operating. Very responsive, and overall superb customer support. Both agents (Julie and Dalia) that I interacted with were courteous and professional.

Carlos in technical support remained calm and helped me deal with some issues. Carlos is a gem