I needed a part for our manual treadmill that we lost. Or thought we lost until we found it. So we sent an inquiry to Sunny via their site to ask if they actually sell the missing part. The representative who responded was very detailed with instructions as to how to procure the part. Fortunately for us, we did eventually find the part. Kudos to your aftersales support.
Response from Sunny Health & FitnessAug 19, 2025
Thank you so much for your kind words! We’re glad to hear that our team was able to provide you with clear instructions and support while you were searching for your part. Even better news that you were able to find it after all! We truly appreciate your feedback and will be sure to share your kudos with our aftersales team. We’re always here to help whenever you need us.
JT
Jon T.
Caveat emptor
The tension cannot be set to the number 1 position. The lowest it will go is number 3. I discovered a manufacturing defect. Sunny has insulated itself from any support.
I was able to correct their mistake with the tension wire because I have mechanical expertise. The ratchet spool has 2 holes. The tension wire was attached to the incorrect hole.
Response from Sunny Health & FitnessJul 12, 2025
Thank you for taking the time to share your experience. We're truly sorry to hear about the issue you encountered with the tension adjustment, and we appreciate you identifying and resolving the issue on your own.
If there’s anything we can still do to make this right or if you’d like to share more about your experience, please don’t hesitate to reach out to us at [email protected].
EN
Enid
DO NOT BUY from this brand
Treadmill fried itself after two years and one month of daily use. I break my four mile walk into two two-mile sessions. I give the treadmill a 30-60 minute break to cool down after doing two miles in under 35 minutes, then I do my other two miles. The treadmill has always smelled awful during use, like fire and burning plastic. I took the shield off the machine and I vacuum the area beneath it with my Dyson before each session to make sure there’s no dust or pet hair in the moving parts that I can access. Today, at 1.91 miles going 3.4 mph the machine errored out. We troubleshot it by disconnecting and reconnecting wires, flicking the power switch, and it was still quite inoperable. Shortly before the machine stopped on me while using it, the horrendous plastic burning smell was intense but that is normal for this machine, sadly. My warranty ran out a little over a month ago. Amazon, where I purchased this treadmill, no longer sells the exact model so I cannot leave a review there. The listing for this product on amazon as of 17 May 2025 is “Sunny Health & Fitness Smart WiFi Treadmills – Compact, Foldable, Portable, Under Desk & Incline Options (Manual & Auto), Brushless Motor, & Bluetooth SunnyFit App, LED Display, Shock Absorption“
Response from Sunny Health & FitnessMay 21, 2025
We're truly sorry to hear about your experience, and we really appreciate you taking the time to share such detailed feedback. It’s clear you put a lot of care into maintaining your treadmill, and it’s incredibly frustrating that this issue has occurred. Although your warranty has recently expired, we’d still like to see if there’s anything we can do to help. If you’re open to it, please reach out to our support team at [email protected] with your order details and any photos or videos you may have of the issue. We'd be happy to review your case and explore possible solutions together. Thank you again for bringing this to our attention.
BO
Bob
Happy Customer
I purchased a Sunny treadmill model SF-T7515 in January, 2025. It did arrive with a broken power switch. I contacted Customer Service, they sent out a new switch with instructions on how to install it. Since then, I use my treadmill 60 minutes a day. I am very happy with it. I think it was good value for the money. I would purchase again.
Response from Sunny Health & FitnessMay 12, 2025
Thank you so much for your feedback! We are happy to hear your treadmill is back up and running. If you ever have any question, please let us know and we will be happy to help!
CH
CHASE
DAMAGED OIL LEAK OVER ENTIRE BOX
I purchased this Exercise Bike through Walmart/selling their product. I didn't even open the package, WHY? I have Many pictures of the damage. Unopend the entire Box is Covered in OIL. Entirely in oil. It also appears as though someone Else had returned this product because This company Sunny Health & Fitness attempted to Re-Tape OVER the original taping. No need for me to even open the box. Being this Obvious it would only make me More Angry. This company has more 1 stars than Positive ones. I know Sunny Health will respond to my post apologizing with a generic pre typed response message, as I've seen on other complaints posted. Keep your Sunny mouth to yourself, your AI generated comments are rediculous. Buyers don't even grace this company with your presence. April 24 2025
Response from Sunny Health & FitnessApr 25, 2025
We’re truly sorry to hear about your experience and can absolutely understand your frustration. Receiving a package in that condition is incredibly disappointing.
After reviewing our records, we weren’t able to find any direct communication from you regarding this issue, but we genuinely want to help make things right. It’s never our intention for a customer to feel unheard or dismissed, and we’re very sorry that your first impression of Sunny Health & Fitness has been such a negative one.
We do want to clarify that when purchases are made through Walmart, they may be fulfilled directly through Walmart’s warehouse or third-party logistics providers. That said, if your product was damaged or arrived in unacceptable condition, we recommend reaching out to Walmart Customer Service for a prompt resolution, as they handle return and refund processes directly for orders placed through their site.
If there’s anything we can do on our end we’d be happy to support, you. Please don’t hesitate to reach out to us directly with any details you’d be willing to share.
KE
Kevin
Update on my Last one star review
Your support team got into contact with me and stated there is nothing they can do to resolve my previous issue. I was not planning on adding additional reviews but considering I've waiting over a month and a half for my product just for it to be canceled last minute and your support team saying nothing but "Sorry" I think another one star review is justified. Not only does this company struggle to fulfill orders but their customer support staff is lackluster at best. Should you have an issue with their product you will get nothing better than an apology with no resolution what so ever. DO NOT RECOMMEND!!
Response from Sunny Health & FitnessApr 24, 2025
Thank you for taking the time to share your concerns—your satisfaction is very important to us.
As mentioned in our previous email, we’ve confirmed that your order was placed through Amazon. While we’re proud to be the manufacturer of your product, we unfortunately don’t have access to Amazon’s internal systems, so we’re unable to make changes, process cancellations, or issue refunds for orders placed on their platform.
For the fastest resolution, we recommend contacting Amazon Customer Service directly at 1-888-280-4331. Their team is available 24/7 and is best equipped to help with order-specific issues.
That said, we completely understand that contacting another support team can feel overwhelming. If you’d prefer, feel free to give us a call at (877) 907-8669, and we’ll be happy to help walk you through the process or even assist in setting up a call with Amazon on your behalf.
If you have any product-related questions or need help with replacement parts or setup, we’re always here to support you on our end.
CA
CA
Great support experience
Customer support was very effective and friendly in helping me to bring a used rower from Craigslist back to usable condition. They verified the model and serial numbers and provided diagrams to make sure I was asking for the right parts, had good response times on emails, and were overall delightful. Special kudos to Kitty for working to get dimensions from an out-of-stock piece so I could fabricate a replacement.
Response from Sunny Health & FitnessApr 21, 2025
Thank you so much for your kind words! We are glad we were able to assist you with your rower. Please feel free to contact us again if you have any questions.
LP
Larry P.
This is for the SF-E3919 Premium Cardio…
This is for the SF-E3919 Premium Cardio Climber. The belt has shredded. Item was purchased as a back-up unit so didn't get used at first. I started to use it after the 6 month warranty had expired. This unit didn't have ten hours on it. Customer support was excellent but the product, not so much. $20 for new belt. $18 for crank puller. $6 for shipping. Noticed on belt removal, damage to plastic belt wheel. I didn't price that. Time to throw in the towel and take my loss.
Response from Sunny Health & FitnessApr 2, 2025
Thank you for your review. We are sorry to hear you are disappointed with your bike. We understand this process can be frustrating and our team is happy to assist you further in offering alternative solutions. A member of our management team will be in touch with you shortly to assist you further.
