Aaron G.
Sunlighten - Think twice
I thought I had completed a thorough review of the top three sauna companies along with features and performance. It’s unfortunate that my experience has not been great my working with Sunlighten Service people to warrant a better rating, although they do have many good reviews. as a reference, I purchased the two-person Mpulse believe spa. First, I can’t believe a luxury unit does not come with a printed brochure or an overview of the features not any directions about the radio. Did they throw the directions away after assembly? The rep told me that the company, Sunlighten wants to be green; however, I now have to do the research to get these items working. Sure I can go online but I feel we should not need to. I thought we are the customers. The second frustration was both speakers have problems when playing music. I thought I was getting a luxury spa experience. I have to keep the radio door open and input a thumb drive, which was provided to hear the various spa tracks. The third issue is that the vent located on top will not slide open/close. It's so sticky that feel I'm going to break the latch if I continue trying. None of these things were expressed during their sales pitch/presentation. I had to disassemble the spa furniture sliders on the base. Then reassembled it a second time in order to slide it toward the wall. In their direction, they said to keep it 12 inches away in order to plug it into the 20amp wall outlet. I had to disassemble the spa furniture sliders on the base. Then reassembled it a second time in order to slide it toward the wall. within their website descriptions, they mentioned to assemble the unit 12 inches away in order to plug in the unit. As a customer, I don't feel I needed to think if I would receive a brochure explaining all of the features. I also didn't think I would need to ask the sales Rep about the issues that I'm having or the thumb drive I need to use. This all happened in the first few days after installation. please think twice prior to selecting your luxury experience as there's no way to return the large item without spending more money.
Response from Sunlighten, Inc.Jan 25, 2023
Thank you for taking the time to write this review, Aaron. We're so sorry to hear of your experience and appreciate your feedback so we can make this right. Our team is aware and will be reaching out soon if they haven't already to help troubleshoot and send over the documentation you need. We are here to help and look forward to resolving this quickly for you!