Sunlighten, Inc.Reviews of sunlighten.com

Ashley was very helpful and informative, as well as patient with me as I made my decision to purchase your product

Purchased a sauna 2 years ago.I am in Rhode Island and they have no local affiliations.I have had issues from the time I bought it and they have had me looking at Youtube videos and phone conversations to no avail. I offered to reship it back for a partial refund and have no response. The lesson here is buy local if possible.

Easy to purchase from link. Leggings I purchased fit and loved the feel when wearing. Would purchase again.

A Former Employee’s Experience I am writing this review as a former Sunlighten employee. Some of the five-star reviews on this page mention me by name because I took pride in providing excellent service to my customers and supporting my teammates. During my several years at Sunlighten, I generated millions of dollars in revenue, never missed a scheduled day of work, and frequently worked unscheduled weekends. My value went beyond sales. I built genuine relationships with my teammates, some of whom still reach out and ask me to return. That means a lot to me and reinforces that my contributions mattered to the people I worked alongside. Unfortunately, my experience with management became increasingly difficult after I began asking questions about certain things within the company. No matter how hard I worked, I often felt dismissed and made into a joke rather than taken seriously. It was demeaning and confusing, especially when I couldn’t understand what I had done wrong. Eventually, I became afraid to raise concerns because I felt that speaking up could cost me my job. In one meeting, our CFO told me I was very close to being fired, yet I had no clear understanding of why. I also witnessed what I perceived as favoritism and inconsistent enforcement of company policies. One representative’s cheating went unaddressed for years, despite management’s awareness, before that representative was eventually fired. Meanwhile, attendance policies that were treated seriously in my experience did not appear to be applied equally to everyone. My manager openly told other team members he was close to firing me. One of the issues raised was an allegation that I had missed shifts I was not scheduled to work. Eventually, an incident that I believe would have been handled differently just a short time earlier resulted in my abrupt termination. What hurt most was not simply losing my job. It was losing the sense that the people I had trusted genuinely cared. These were people I had confided in, who asked about my child, and who had made me feel that I mattered. After years of loyalty and hard work, I never received so much as a simple check-in asking how I was doing. Since then, I’ve experienced the loss of my housing stability and separation from my child. I recognize that my circumstances are my own, and I am not blaming Sunlighten for every hardship in my life. However, the way my employment ended left a lasting impression. I once genuinely believed in Sunlighten’s message that it cares about people. My experience left me questioning the difference between the values a company promotes and how it treats people when they raise concerns or are no longer part of the business. I’m sharing my experience because I believe prospective customers and employees deserve to hear perspectives beyond the positive reviews, including from someone who once worked hard to help create the success behind them.

Sales rep call me all the time sell me the sauna. Now that i brought it, she have not reply to any of my simple question. Very disappointed

Tyler was so knowledgeable and a great guide for helping us choose the right sauna for my husband and I. Ordering was a seamless process.

My mpulse sauna took almost a full month past my order date (it seemed to be lost in shipping somewhere). Then when it arrived this week, the monitor was completely smashed and destroyed. I was on hold for 30 minutes with customer service and they offered a call back service. The text message said it would be 10 minutes. It has now been another 30 minutes and no call back. Interesting that sales folks are constantly calling and available until the sale is made. Then Sunlighten goes quiet. Very frustrating!

Erick was very thorough in his explanation of the Suana and what I could expect. He was not pushy, just helpful, I like that.