N. W.
So Happy With our Sauna!
I was extremely overwhelmed with the process of buying an infrared sauna for my spa because there are SOOO many options out there. I didn’t just want to buy a sauna on Amazon and be left to figure things out on my own. The most important factor to me was finding an infrared sauna company that had actual people I could talk to if I had questions. THIS is the reason I went with Sunlighten. From the beginning of the purchase process, the quality of communication and customer service from Sunlighten was amazing. Kate was my representative and working with her is how I knew this was the right move to make. Kate was patient and responsive. She answered all of my thousands of questions before, during, and even AFTER I made the purchase. I love that the consistency of the communication did not change or stop once we purchased! Aside from the pleasant purchase process and excellent customer service, the sauna itself is incredible. It’s very well made and it’s BEAUTIFUL. We have the amplify 2 and we love the chromotherapy lighting and built in speakers that came with this sauna. The sauna was relatively easy to assemble but I do recommend watching a few YouTube videos before you start assembling. The written paper instructions that come with the Sauna were okay but the videos were more helpful and easier to understand. Also, the assembly is a two person job. I highly recommend going with Sunlighten for your Sauna! I am so happy with this purchase!
Response from Sunlighten, Inc.Jan 11, 2023
Thank you for taking the time to write this review! We're so delighted to hear of your experience with Kate and the communication she provided during the process. She is a great asset to our team, we're so glad you got to work with her. We're also grateful to hear the assembly videos helped in the setup and appreciate the feedback about the manual instructions. We will pass this along to our team to review. Welcome to the sauna lifestyle! 🤗



