Sunlighten, Inc.Reviews of sunlighten.com

Response from Sunlighten, Inc.Oct 21, 2026

Thank you for bringing this to our attention, Jennifer. We're sorry to hear about the delay in your mPulse arriving and the condition it was in when it did, as well as the trouble you've had reaching our team. That's not the experience we want for you, and our team would like to connect to help get it resolved. We've requested your info through Trustpilot so we can locate your account and assist with the next steps. Otherwise, please contact our team at 877-292-0020x2 or [email protected] they will be best to help assist with any shipping damage. Please know our team is here for you, and we appreciate your patience as we work to get this sorted out.

Response from Sunlighten, Inc.Oct 15, 2026

Thank you for taking the time to share your feedback. We're sorry to hear that your experience has not matched the expectations set during the ordering process. Our team will be reaching out to provide the most current timeline for your sauna and accessory shipment. We also apologize that these expectations were not communicated more clearly and will be looking into what may have caused the disconnect. We appreciate your patience and the opportunity to make this right.

Response from Sunlighten, Inc.Oct 5, 2026

Thank you for sharing your experience, Chris. We're sorry to hear this, as it's not the experience we expect to deliver with a new sauna. We're glad to hear the sauna fits your space well and reaches the temperature you're looking for. Our team is currently in contact with you to make sure you get the support you need, and we remain here to help you get back to enjoying your sauna.

Response from Sunlighten, Inc.Oct 2, 2026

Thank you for sharing your feedback. We're sorry for the frustration you experienced and appreciate you bringing to our attention. After reviewing your account, I can see that your salesperson connected with you and opened a case with our Customer Care team to help investigate your concerns. Our team was then able to speak with you directly and provide additional information about heating expectations and operation. We understand how important it is to know what to expect from your sauna, and we're glad we had the opportunity to connect and discuss your experience. If you have any additional questions, please don't hesitate to reach back out. We're always here to help.

Response from Sunlighten, Inc.Sep 30, 2026

Thank you for sharing your feedback. While we're pleased your purchasing experience started off well, we're sorry that the support you received afterward fell short of expectations. Clear, timely communication is something our customers should be able to count on, especially when assistance or replacement parts are needed. While inventory delays can occasionally occur, we recognize that this does not lessen the importance of keeping customers informed and supported throughout the process. We appreciate you bringing this experience to our attention. Your feedback will be shared with our teams as we continue working to improve communication and ensure customers receive the level of service they expect from Sunlighten.

Response from Sunlighten, Inc.Sep 7, 2026

Thank you for taking the time to share your experience with us. This is not the experience we strive to provide, and we truly appreciate your honest feedback. We're sorry to hear that our follow-up outreach felt overwhelming rather than helpful. We understand how important it is to strike the right balance when supporting customers, and we've shared your feedback with our team as an opportunity to improve our communication approach going forward. We also recognize how frustrating it can be when delivery scheduling doesn't align easily with a busy personal or professional schedule. We regret the inconvenience this caused and are reviewing your feedback internally to identify ways we can improve both our communication and delivery coordination processes for future customers. Despite these challenges, we're grateful you chose Sunlighten and appreciate your patience throughout the process. It's wonderful to hear that your friends have been enjoying their sauna experience, and we hope your own sauna brings that same value and enjoyment once it arrives. Thank you again for bringing these concerns to our attention. We value your feedback, are committed to learning from it, and look forward to supporting you throughout your wellness journey.

Response from Sunlighten, Inc.Aug 3, 2026

Thank you for sharing this, and we're so glad to hear your experience with our team was great from the start. We also appreciate you letting us know about the challenges you've run into with assembly. Our team is reviewing this internally to understand how we can improve this process and identify the best way forward for you. We want to affirm that we're here to help every step of the way, and we hope you'll trust that we'll continue supporting you along the way. We look forward to getting you set up and enjoying your sauna soon.

Response from Sunlighten, Inc.Jul 27, 2026

Thank you for sharing this feedback, and we're sorry to hear this has been your experience. We want you to know this is not a typical experience, and we remain committed to supporting you through this. We know timing matters, especially with a new sauna, and our team has remained ready to assist throughout the process. We're actively working through the parts needed and will continue staying engaged as we work toward a resolution with your assistance. We're here to support you, and we look forward to getting this resolved so you can get back to enjoying your sauna.