Sunlighten, Inc.Reviews of sunlighten.com

Ordering process went smoothly. It was the customer service after I submitted payment, and order fulfillment that was a nightmare. The third party company they use did not have their act together and my Sales Rep left me to chase down the Sunlighten logistics team on my own to try to get delivery coordinated. They kept me patient with discounts initially, but after 3 additional attempts to arrange being home and with a crew ready to assemble, I gave up. It's been over a 2 months since I cancelled the order and I still don't have my deposit back. Communication is poor and there is no sense of morality or urgency by any of their staff. I really wanted this to work, but I'll gladly take my money elsewhere. Just don't...

Sauna itself is great the problem is the app that controls it. I have owned this sauna for over a year now and the app has never worked - it will crash during preheat so you come back in an hour and find the sauna cold and now the scheduled heat up so it is ready in the morning doesn’t work either. Basically you have to set it going and then check on it every 10 mins to make sure the software hasn’t crashed. Come on Sunlighten sort this out it can’t be that hard to get a control panel software that works So Sunlighten disconnected the function that apparently remotely collects data from the sauna (I didn’t even know it did that). Sounds good go to quick start set 45 minutes preheat, come back excited for my nice hot sauna. Oh Sunlighten app has crashed sauna stone cold. No sauna for me today AGAIN. How hard can it be to build an app that has a timer function ! I find this whole thing ridiculous particularly for an expensive sauna that is otherwise really good. Sunlighten app is still crashing every other pre heat so come back ready and sauna is cold. Even a cheap watch has a timer that works and this is supposedly a high end sauna. Is it just me???

Had an awesome experience working with Natasha! The process was very simple and easy. She was very responsive to all my questions throughout the entire process. Highly recommend purchasing here if you are in the market for an infrared sauna !

Product - when you get it - seems good quality. Problem is I ordered 2 products 2 weeks ago and still haven’t received the full order. That includes me also calling customer to ask what was going on with the order because no one communicates with you. I was told she would push to have it sent out but only one product showed up yesterday. I disagree with their billing practice which is to charge you immediately and who knows when you get the product. That’s wrong. Bill me when you ship the product and communicate when I am going to get. It. Not the first time this has happened with them and their won’t be a third time.

Brittany saved my life. I’ve used this sauna everyday since I got diagnosed with cancer and has helped me overcome so many medical issues. The great thing that I liked about my infrared purchase is how easy it is to move around and bring with me to travel. Not only is it efficient but it was one of the major things that helped me become in remission from testicular cancer. I would prefer the walk-in infrared sauna at my primary residence but I travel so much that it is not convenient. Overall, 10/10 recommend. Everyone should have a infrared sauna! Nothing feels better than a 30 min to 1 hour sauna session/day.

My 5 star rating is solely based on my experience with my sales rep, Chris R. He was fantastic. Not pushy, very personable and extremely knowledgeable. I purchased the solo sauna and look forward to it’s arrival. Thanks Chris for your help!

David was very knowledgeable and answered all my questions and concerns. Very responsive and easy to reach out to. Sales experience was very easy and I would highly recommend Sunlighten and David to anyone

I probably would have bought elsewhere but after talking to Brittany and hearing the confidence and knowledge she brought to the table it became clear. I needed to buy through Sunlighten. The service was incredible and everyone I talked to was pleasant. You could absolutely tell they enjoyed their job. If you have any question, please don't hesitate to call me at 402-301-4236. Casey