Shop unique women's clothing, men's clothing, rustic furniture, and rustic home decor in the Sundance Catalog and unique, handmade artisan jewelry in the Sundance Jewelry Catalog
Sundance Catalog (sundancecatalog.com) has 233 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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nancy P.
Loved this place for years! Supposedly they are back ordered from warehouse issues for over a month. Hold times are over an hour, and the customer service folks could care less. Just a horrendous experience and they need to figure things out fast. Won't be ordering again from them anytime soon
Charles J.
This is a company that fails to maintain inventory, backorders items and then confounds customers with fake shipping dates and endless delays. It is a company with endless hold times, customer service personnel that are poorly equipped to solve problems and non-existent communication with customers.
Inga M.
can not reach by phone. They hang up on me after 39 min. Can not reach by chat, it didn't responded
Sheryll
They have not delivered all the items I paid for and claim they were delivered. A previous order i tried to return they said it had to be approved first and never sent any response and on the website it says return to be approved. I have been buying items from Sundance for years and will never use them again. Very disappointed.
Cathy
I went to Palm Desert store and ordered the Leia pants in catalog that were not even in store yet. I ordered and PAID and waited three weeks. Tracking said my item was floating around a Fed Ex smart sight in Bloomington, CA. Called the catalog (45 minute wait) and my item was reordered supposedly. Two weeks later same story, item floating around Fed Ex never never land in Bloomington, CA. Called CC and was reimbursed. I guess Sundanceliving has been getting complaints at my CC! Bye bye Sundance.
Suzanne Y.
I wish I had seen these reviews before I bought from them. They are super expensive. When I tried to return a blouse they said they had to review it before I could return it. I’m still waiting and getting no response. I will never buy from them again!
Sherry S.
I wish I would have read the reviews before I made another purchase. I have been a big fan of the Sundance catalog for years, but now that I am trying to make a return they are making it very difficult. I am now worried they are not even going to let me.
Ruth M.
Hello, I think the clothing in Sundance catalogue is very pretty. I purchased two shirts that did not fit. I returned them on 4/9 and it is now 4/24 and have not gotten a refund yet. When I contact them they say they are working on it.
