JeninTN
YOU have to be patient!
YOU have to be patient! I am not a long-time person whom has blind devotion, but a customer of less than a year with 11 orders, so I have had experience with a variety of issues. 1. Returns take 3-4 weeks to process. Unlike a lot of places I’ve purchased from, it seems they do not use old packaging and take their time to inspect, and re-heatseal the package as new. No quick turn around and just know and deal with it so you don’t get a wadded up, perfumed, awful return product. 2. They have actual Customer Service! You can call, and actually speak to a U.S. based employee and ask what the actual measurements are on a specific item! YEAH crazy! 3. Shipping is high! If you don’t get a sale or code for signing up, it is $$$! I haven’t had any problems with damaged items and Returns for EXCHANGING is FREE. 4. Shipping (non-express) to Eastern Standard Time takes a week, at least! If it doesn’t fit, you feel deflated… but this is where their actual Customer Service kicks in! You pay only $8 to return without an exchange. People complain about having to pay to return, but it is YOU that doesn’t want it. Not like they charge further for you to keep it! And the way gas prices are ($$$$), $8 is a steal! 5. They have quality fabrics on clothes without charging outrageous prices! I adore velvet, and to get a silk blend velvet for less than $100 is beyond awesome! So, shipping can be pricey, they have actual Customer Service and things take a long time … coming or going. I admit my first returns, had me worried and wondering, but they take their own sweet time and do it right. May be me in this fast paced world to expect everything yesterday? At least I can call, NOT wait half a day to speak to someone, and knows everything about their product!