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Suibstantial (suibstantial.com) has 208 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Lisa Voorhies C.
I ordered my husband a pair of shorts on June 27th. As of today, Aug 8th, we still never received them. Still showing in transit with no delivery date. I emailed Suibstantial and no answer on delivery date as well. Additionally, the total on the website came up to $52.13, but my CC was charged $59.95.
Thomas R.
These thieves are selling what should be kick-ass hats. I thought the $9.50 shipping charge was criminal. But, I held my nose and bought it. Yuuuuuge mistake. My final total was 21.59. I get an email conformation with a NEW total. $24.83 Trying to cancel with no luck.
Renee L.
This company customer service is awful. I placed an order on June 5, 2024. I ordered two items. Received one item on July 5, 2024. Prior to receiving this item I had received a tracking number. Upon receiving the one item I reached out to customer service to tell them I have a missing item. They have given me the run around since then. Now suddenly they have a new tracking number however Suibstantial is claiming they are no longer a customer of the delivery company. Suibstantial is telling me to reach out to this mystery company for compensation. Do not buy from this company.
Nick R.
The products to weeks to be delivered. When they finally arrived, I was extremely unhappy with the fit, quality, and look of the 3 items I purchased. I followed instructions on their website for requesting a refund. I have emailed back-and-forth with them numerous times and they refused to give me instructions to return the products and receive a refund. They keep citing shipping fees, which I agreed to pay in return for refund. They offered me a few dollars, not even close to what I paid. I highly recommend staying away from this company and not doing business with them.
Walt L.
Our experience with suibstantial.com was not good. (1) Note the misspelling of "substantial." (2) Their website stated, " "Made In Kentucky USA ⏰ Warehouse 24-hour delivery ⏰”. Not even close! Our order shipped from Ireland. We ordered July 4th products on 06/25/24. The shipment arrived at Irish Customs on 07/03/24. It didn't arrive at our home until 07/15/24 (21 days after ordering). (3) Their are NO "Made in USA" or "Made in Anywhere Else" labels on any of the products. (4) I wrote customer service twice with no response. (5) Finally, there is NO place on their website to leave a review. BUYER BEWARE.
marc O.
Complete garbage. Didn't arrive on time. Was no where near true to size. "Customer Service, if you can call it that was a joke. Spent more time making me jump through hoops than helping me. I hope Karma is quick and serves these people 10x. Don't waste you time. You WILL regret it. Promise.
Bill
My experience with substantial.com was terrible. They advertised that their tshirts were made in Kentucky so I thought what a great patriotic company to buy from. Nope! I ordered 5 shirts and the shipping origination was Sweden! I tried calling and emailing customer service to cancel the order. They said they couldn’t because it already shipped. A month and a half goes by and I received some weird spandex style shirt that looked nothing like the pictures online. Tried emailing to return for my money back and no response. Terrible
William M.
Did not refund my purchase. Lied about the quality of the shirt I bought. Wanted to buy my silence. Rep would not send me a return address or label in the United States because all of their crappy apparel is made in China. Not trustworthy. All I wanted was a larger size or a refund and I received neither. I will be surprised if Suibstantial will print this review. Do not trust anything they write or say.
