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Suibstantial (suibstantial.com) has 208 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Rita
I usually do not write reviews but this experience warrants it. This company is a complete joke! Items were charged to my credit card from a foreign company, was charged for the exchange rate but the items shipped from Long Island?? The clothing is absolutely deplorable! The shorts are completely see through....literally. The graphics are poor, the items do not fit properly. This company is an absolute scam!
Rick S.
BEWARE, this company is a SCAM. They ship from China, yet they say the clothing is made in the USA. My credit card was charged to a company based in the UK. I paid for overnight shipping 9 days ago, still no status. They give a fraudulent tracking sight with no details on the shipper.
Brian
I wish I had read the reviews before making a purchase. None of the clothes fit to American standards and these id10ts offered me $27 as a refund when I spent way more than that. I'm tired of getting ripped off by foreign companies. This is pure bs.
Michael M.
This company is full of Sh__!!!!! They tell their clothing is made in KENTUCKY USA!!!!! My order is being shipped from Italy???????. Then it only list part of my order not the whole order. They charged my card more than what the order was ! The CUSTOMER SERVICE phone number is no good (321) 893-3246. This world is turning to S__T, everywhere you turn SCAMS LIES B.S.
STEVEN M.
This is a scam. I ordered my 2 pair of shorts a month & a half ago. Never got them. They set up a fake tracking service but never got further than Loa Angeles. First it took almost 2 weeks just to get out of Spain. Still today no shorts & when I have tried to communicate I get nothing. DO NOT buy from them
Patrick J.
Made in USA. NOT!!! It was shipped from Denmark. Crappy material. The XL shorts wouldn't fit my 8 year old granddaughter. And still missing an item. Never again!!!
Paul H.
Overpriced. Quality, sizing not good. Might want to order at least one size smaller. They will not exchange and the product takes 2 weeks to be delivered from overseas. Shop elsewhere!
D V.
I ordered an XL t-shirt and when it arrived I was thinking what kid I could give this to. The true size was actually closer to a medium- small. The other collared shirt had shoulders that came down to just below the shoulder, like a woman's cut. NOT TRUE TO SIZE! Added: As you can see, even the positive reviews say shipping takes along time to arrive. Look where the reviews say they come from. Regarding my order of two shirts and a hat, they said they checked the warehouse and "the proper order was shipped"and offered me 5 "US" dollars. No appeal. Pay the price and roll the dice. Still waiting for the 5 "US" dollars.... Good luck.
