SuibstantialReviews of suibstantial.com

Total cheap garbage that arrived a month late and they refuse return or refund. DO NOT ORDER FROM THIS AWFUL COMPANY

I ordered two items two weeks ago. The money has been taken out of my account. I have no invoice or emails from them. I contacted the customer service and they do not respond. Now I will have to contact my bank and see if they can help me with the fraud.

Horrible fabric. So plastic it isn't wearable. Lost my $ thinking it was a U.S. company which they say but no. Tried to return. Offered me $4. Then $8. I spent $34. I'm pissed cause I checked first if they were U S. Based. No.. they are total cheats. WARNING..DO NOT BUY FROM THEM. Garbage clothes.

Ordered a week or so ago. Website said made in USA, I believe Kentucky, but just got a shipping update that it is in Austria. Seems sketchy. We'll see if the product ever shows up. Update: My order finally arrived. The t-shirt was garbage, and I threw it away. The hats seem okay. I would never order from them again.

False advertising! Website stated shirts were in USA Warehouse with 24-hour shipping. I paid extra for expedited shipping so I would have them before vacation. It's been over 3 weeks and have not received my items. The tracking shows it's in Portugal.

STAY AWAY FROM THIS COMPANY! DO NOT ORDER FROM FAKE COMPANIES ON SOCIAL MEDIA!!! Had I known that Suibstantial was behind the order I placed, I would not have purchased tee shirts and hats seen on Facebook. I have had nothing but bad experiences with Suibstantial previously, and now I'm dealing with them again! I placed an order through a bogus company called Republican State, touted as an AMERICAN company, paid with Paypal/American Express. The charge was posted as Joyui Co Ltd. and I was charged an extra $8.00. I have not received my order, only updates that it is shipping from SPAIN, has gone through custom, etc... In other words, the shirts were probably made in China and being shipped on a slow boat! A month later, I am still waiting for my order! NEVER, EVER, will I order something off Facebook.

Do NOT buy anything from this company. Anything. Ordered a hat - took over a month to arrive. Was told it was coming from “closest warehouse” to Poland or Belgium (?). Then shipped from Chicago from a “Wang” - arrived after a month and both articles are pieces of crap. Spray painted hat and hat shows underneath the paint. Shirt - can see through it’s so flimsy. NOT cotton - cheap ass polyester. Total scam. Do not buy anything.

I wouldn't even give them the one star, but I had to in order to write this. Never received my purchase. It was coming from overseas, when I thought it was coming from the US.