SuibstantialReviews of suibstantial.com

Ordered a patriotic shirt. They sent me a black shirt with a maple leaf on it. They refused to send me the correct shirt and offered a $7 reimbursement for a $40 shirt. Their customer service is terrible.

I ordered a shirt, it took too long to arrive. The fit was too small and tried to return. They emailed me back saying they would give me three US dollars to keep the shirt, and would not give me the return address. I emailed it again and again and again. They still will not send me the return address nor refund any of my money the shirt was made with poor material would never order from them again.

If I could give 0 stars I would. I ordered the shirt on June 6 to have by July 4. It didn’t arrive until July 5 and when I opened it I could tell immediately the size was wrong. It was way smaller than the tag showed. It was so small that I couldn’t get it on. I later learned this is a common issue with this company. They would not accept a return and only offered $5. This company is a ripoff. I truly believe most of the positive reviews must be coming from the company itself.

Sizes were way too small and are not USA size dimensions. Refund and exchange policies are terrible and I would not recommend this company to anyone!!!

Ordered a shirt I saw on Facebook. Paid with PayPal on June 4, 2025. After a 6 weeks of receiving emails stating that my package was on its way, I received a message saying the package was delivered on July 11 to my mailbox, but I did not receive a package. They said to contact the post office, but the tracking number given was not a legitimate number that could be tracked by USPS. I've been scammed!

This company advertised on Facebook that the shirts I ordered were made in the USA and had a store in Kentucky. After I ordered through Pay Pal I found the company was actually from China. I tried to cancel the order but was it was not done. After several weeks they sent tracking info that said my shirts were delivered to my mailbox in my home city. I never received the shirts. My actual address was not associated with the tracking information and the company offered no additional help or information. I am out the money they collected.

Tracked a shipment for a month and then was informed that my order had been placed in my mailbox several days earlier. No package with this order was ever delivered. Suibstantial stated that they had contacted the "Post Office" and confirmed the delivery and suggested I deal with the post office. However, Suibstantial would not provide who they spoke with, nor did they provide a USPS tracking number to assist in the search. Now I'm high & dry without my order and my money!

I ordered my shorts and shirt on 6-6-2025. Tracking showed it shipped from Italy. It took until 7-17-2025. I contacted customer support through email. I was told to give it 7-10 more days by support. On 7-28-2025, giving it an extra 10 days as requested by support I said my package never arrived. They said it was reported delivered by there carrier and I should contact the USPS for package tracking. The 3 numbers given to me by support were reported as invalid by the USPS associate. Also the 2 websites the company gave me for tracking showed differing information. on tracking-hub.com, it showed my package coming from Italy, but on t.17tracking.net it showed my package coming from Shenzhen China. After bringing this up, customer service stopped responding to any emails. This is a Chinese scam sight. Don't believe the good reviews. They go around and put up reviews to trick people. Out some money. Last time I order anything from a non BBB USA business.