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Suibstantial (suibstantial.com) has 208 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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PATRICK D.
STAY AWAY! NOT US based as iit claims. Product NOT in Kentucky as it claims. Supposed to arrive by 4th of July. Instead arrived 5th of August! Contacted paypal mid-July about refund. Told there was a process and to wait until arrival. Put in that claim only to be told by Ai that "tracking shows delivered" so claim denied. Worst possible outcome from my first and last FB purchase!
Jackie B.
Cheap fabric, thought it was made in USA. Scam big time. T-shirt is freaking polyester not cotton. American flag is crooked (just like this company). They got me, don’t let them get you. Hopefully Facebook will reconsider who can advertise on their site. Took weeks to arrive, said coming from Paris, France. Such a Scam
BJ P.
Ripped off I bought a pare of shorts for $49 and when they arrived there was NO zipper. I reached out to them only to be told they will give me $12 for my inconvenience. Gee same items off Amazon with the guarantee of return if issues. This site is a scam and I’m making it my mission to let everyone know. Order: 1519351084935
PAMELA S.
I ordered a shirt but I then looked at reviews and canceled order within an hour. They said I couldn’t cancel as it had already shipped. BS. I then told them I didn’t want it wouldn’t accept delivery and wouldn’t pay for it. I have disputed with my credit card company and it is pending. I kept getting tracking updates and it was in Spain for 3 weeks. That was the last update. No delivery date or shipping method. All of a sudden it was on My mailbox so I didn’t have a chance to refuse delivery and no way to return. Shirt was crappy fabric and I won’t wear it. Also advertised as Made in The USA. Not the cause. Fraudulent advertising. Steer clear.
Todd
47 Shirt Not Embroidered The image shown on the site is made to look like a higher quality embroidered t-shirt, thus the higher price. It took three weeks to receive from God knows where overseas. Don't waste your money.
Greg W.
Do they have a negative star..If so that’s what I leave this company.I ordered a pair of shorts from them through a Facebook advertisement and it took 2 months for them to get here and when they finally arrived from china they were cheap and ugly. Nothing like they looked in the advertisement. Save your money and don’t spend it with these con artists
Michelle H.
I ordered two shirts and they charged me tax and somehow the order got messed up They refunded my money within a day. I will replace the order and this time they will get it right I'm sure.
rc
Absolute scam. Do not use. Ordered 26 Jun and never got product, only a long list of sob stories why it was never delivered. Got two tracking numbers, one originating in China and the other in Sweden for a product that was supposed to be from Kentucky. I don't know if the Tracking sites, 17 Track and TrackingHub.com are legit or just another bogus site to try and lend authenticity to Suibstantial.com.
