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Suibstantial (suibstantial.com) has 208 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Pamela E.
If there was a zero rate I would give that. Ordered 3 expensive items and received only one. Reply said missing items “in transit”. Customer Service computer generated. DO NOT buy from this fraudulent company 😡😡😡
Charles W.
AVOID THESE CROOKS. DO NOT GET SUCKED IN BY THEIR WEBSITE! This an absolute sham of a company! I ordered what I thought were sweaters…….only to receive long sleeve t-shirts with a photo print on them that barely resembled the photo of the product on their website. I contacted their ‘customer care’ department and asked for return authorization instructions and a refund. I have received nothing but the run-around from them. They will not refund my money. They have offered $20 on a $70 purchase. I have subsequently read of similar stories where they will not even honor the cents on the dollar refund after agreeing to it. THESE PEOPLE ARE AWFUL!
Michelle H.
I ordered two shirts and they charged me tax and somehow the order got messed up They refunded my money within a day. I will replace the order and this time they will get it right I'm sure.
Beverly A.
Excellent quality, affordable price.
Josephine K.
Worth every penny.
Buford J.
Better than others, totally worth every single penny spent. I received my order with no issues or delays.
Glenda F.
I recently purchased a dress from this seller. Clothes exactly as described, fast shipping. Totally satisfied.
Vincent M.
I am thoroughly satisfied with my purchase and the service.
