Suburban PropaneReviews of suburbanpropane.com

Beware the "after hours" call! My neighbor smelled propane leaking from my 250 gallon tank. Suburban originally set up my tank with a new regulator and gauge about 7 years ago. I found the leaks with soapy water and turned off the valve. I don't know why Suburban felt it necessary to come out "after hours" when I called them, but they did, and I had no idea I would be charged nearly 3X the normal service call fee. $255!! If they had informed me of this, I would have told them to wait until normal hours. At the end of the day, all the service rep did was turn on the gas, perform the same leak check I did, then turn off the gas. Total value of this service = 0! I asked to have the charges reduced, but they would not accommodate, so I paid the bill and closed the account. All of this was no surprise once I found out they are a California based company. I will be engaging one of the many Texas based outfits going forward for tanks at two locations in the Texas Hill Country! By the way, I'm also not surprised to see that the vast majority of feedback about this company is rated 1 star, and that's probably being generous, as I don't believe 0 stars is allowed.

I’ve used several propane companies, Suburban is best. Real people. Not always perfect, but they listen well, and get it done when they say they will. Ask for Myra.

Suburban Propane has me on the no auto fill list. I requested this over a year ago. I have told them multiple times I will call when I need a refill!! Well, they up and decided to ignore all that and come to my house, get on to my private property, and fill my tank anyway—when no one was home!!! leaving me a 1300$ bill in my door, when I DID NOT request a refill!!! I still have 200 gals. I did not request this refill and I am NOT in auto refill!! This is illegal.

Terrible thieving company, Called and made an appointment for service closest date/time was about 2wks out, no problem. So the date arrives and the guy shows up. After about 10 mins he says he can’t read the tag on the tank and therefore can’t work on it… ok that’s annoying but whatever, right? Nope… Imagine our surprise when we get hit with an emergency call charge as well as charges for parts and labor!!! He literally did NOTHING! I don’t mind paying a service charge for him coming out but trying to tack on these extra/other charges is flat out pathetic. Don’t waste your money, there are much better options than these scammers! Found a much better local company who came out 3bdays later that actually did the work these guys claimed they did.

Suburban are the worse they can be ! Someone tells you something , then you talked few days later with some other customer service they tell you something else! Trying to let you know, you’re the bad guy here, but they are perfect ! They are full of crooks , charging arm and leg , don’t you dare if you are up payment, because if you do no way you’re getting delivery even you been told you’re delivery is coming. Then you call and ask if they are coming they told nope nobody is coming! WHERE ARE WE! Bunch of bs and they don’t give a s——t at all! F you suburban propane! Never again!

So funny how these customers are so clueless. People are ignorant like this everywhere. If people would read their contract, ALL charges are spelled out. They yell about prices, not knowing anything about what they talk about, and switch to company's that wind up charging more after they fall for the gimmicks to get them signed up in the first place. Clueless. Society is full of people with no brains.

Tank rental fee just jumped 480% and last fillup was at $6.35/gallon. Will cost almost $200 to have them take back their equipment but probably worth it in the long run to get to a much cheaper company who doesn't nickle and dime and charge outrageous prices. Its cheaper for me to fill my grill propane tank then get it from Suburban.

This company is full of crooks. Even their employees know they are robbing customers. If you are going to purchase a home, make sure the underground propane tank is not a rental from Suburban Propane. It will be cheaper to purchase a different home in the long run.