Suburban PropaneReviews of suburbanpropane.com

They came out to draw up plans to install propane tanks for our standby generator. Didn't hear from them as to when they could install the tanks and lines. Called them and they had lost the plans. They had to come out again! Finally had the tanks installed and the contractor said that Suburban would come out the next week to fill them. They didn't do that. After 3 weeks of waiting, we called them. They said that they had no plan to fill our tanks!! This company does NOT have their act together. Bad customer service!

Scheduled a delivery for 100 gallons (Waldorf Md) was told they would be out after 3pm called to get time of delivery at 4:30pm was told the truck was out of propane and they did not know when I,would get a delivery so reschedule for morning next day. Called at 9am said he would be here in 20 minutes. Driver said good thing I called as he was just now driving by my street and was on his way someplace else and I was not on his schedule till 5-6 pm. Who ever does the scheduling does not know what they are doing

My mother and I were both customers Suburban Propane for a total of 70 years. I’m not sure what transpired, but they became the worst company I’ve encountered. We decided to leave due to billing and customer service. Please do your research and pay attention to the reviews. I would not recommend this company to anyone due to its questionable practice. My mom final billing was 8/4/20, and a letter was submitted 8/19/20 reading: Your past due balance with our local office has been transferred to this department for collection. Your account is seriously in arrears. I called and spoke with Daiquiri ( I change the name ), and confirmed she wasn’t in arrears, and that is “the standard letter they send to everyone.” My mother, who is 78 years of age, received this lying letter, and it made her upset. All Daiquiri wanted to know if she was going to pay the bill today. The phone disconnected, and I called Daiquiri again and left two messages because I wanted to pay Suburban Propane and finally get rid of this company. I will be encouraging ALL of my family members and friends to take their Suburban’s bill to another company. Customer Service is more important than the price of gas. Don’t bite the hand that helps you receive your bonus. I found a company that has fantastic customer service and was able to provide a good rate. PS If you choose to stay with Suburban Propane…..negotiate your rate every year before you go into a new contract. If not, they will use that same gas and burn you all winter.