Suburban PropaneReviews of suburbanpropane.com

This company is all about lining their pockets in whatever means possible, and did all they could to strongarm my family into paying them to move our tank. A tank THEY PUT IN and had inspected at least twice since 2015. After being a customer for 8 years and getting behind on our last bill (which I did eventually pay off in FULL), they tried charging us $150 for a new "inspection" for our 1k gallon tank. Although they were willing to waive the fee (when I flat refused to pay it) - they then tried FORCING us into moving the tank saying it's too close to a neighboring building and they wouldn't fill it again unless we consented to paying MORE $$$ for it to be moved a total of 4 feet away (the week before Christmas in the worst economy I can remember at that)! Again though, this is a tank THEY PUT IN (beside the same building they're claiming is NOW a problem) and had inspected numerous times over a 4 foot difference. FOUR FEET. All I will say is THANK GOD Suburban propane isn't the only company in town, and that the others I called (as well as the one we hired that came out and filled our tank this am) have some common sense and courtesy. Never again Suburban. When you treat your customers like they're disposable, don't be surprised when they disappear for good.

Suburban propane is such an archaic company to work with and the reason so many peoplke are running away from then and switching to their hometown supplier. If you owe a rental fee they will call every day and take your credit card. If they overcharge you or pick up your tank they will take weeks to process the credit an issue you a paper check instead of refunding to a card you have used in the past. They no longer have a monopoly over you- stay local and support local. Beware.....

Terrible customer service quite honestly the worst company I've ever dealt with. Recently got a house it was in the process of cleaning it up and fixing it up. I scheduled a time and date to have a tank installed when I was going to be available. Two drivers showed up gave me some BS lie about the line for the tank that they couldn't use it. Then left never came back without an explanation I called multiple times, no one ever called me back, and no one ever helped me. Then I called again and they said wouldn't be taking on my account. I guess my frozen pipes and no hot water are my problem now.

If I could give a negative rating for the experience with Suburban Propane I would. Horrible company! Found out about a year ago they were over charging me for propane. When confronted they lowered the price. Had to call each time they delivered to get the normal price. Been with Suburban Propane since 2016. When I call them to pick up their tank, they advised it was going to cost $120 for them to pick up their tank. I would never advise anyone to use Suburban Propane.

We’ve been a Suburban customer for 18 yrs. We have nothing but compliments on service with them. We’re located in SC and have dealt w/ Sherri who has been helpful & responsive to our requests and issues. When questioned about pricing, they have been helpful in adjusting the overall costs.

This company has been taking advantage of homeowners for too long! The propane is double what the MOM and POP places have! And their customer service is so bland unless you know someone who works their good luck getting any sympathy. I am having them come get their tank this month. After 10 years of watching them price gouge, charge insane "maintenance" fees of $150 plus the $120 Rental fee yearly, I think it's safe to say...Choose who you support locally! Ditch the BIG BOX propane company! All this extra money going toward their high fuel prices only benefits the Top Dog of that company and they don't deserve the business. $4.39 a gallon all summer!!! No Breaks in the Price.

Had a problem with possible fireplace leak. They had two servicemen out within an hour, did a whole house check, fixed the fireplace and got it restarted, reassembled the logs and cleaned them.. Excellent and professional service.

First of all, if you are reading this review- I am glad! I hope that like us, you do not just read the bad reviews. I cannot imagine that many of them hold weight since my husband and I have had nothing but positive and overwhelmingly GOOD customer service. I want to recognize two employees (and a third one whom unfortunately I did not get his name but he was out of the NY call center). Wendee Barracks was the customer service rep whom we initially dealt with when calling for the first time. Not only is she absolutely LOVELY and pleasant over the phone, but she went above and beyond to help us. We have had 3 positive experiences with her and she treated us with such respect over the phone and followed up with us as well. Dan (unsure of last name) was amazing also-he did the site assessment and made us feel nothing short of VIP! He also arranged to remove an old rusted propane tank from the previous homeowner and did that immediately the very next day! He was also extremely pleasant over the phone and helpful. I can't imagine that after receiving such good, consistent customer service that the negative reviews have anything to do with the Portland office-which clearly is FANTASTIC! Thank you and we are looking forward to being long-time customers.