Suburban PropaneReviews of suburbanpropane.com

Worst company don’t waste your money greedy company they care more about money than customers. Constantly lie and conveniently forget agreements with their customers. Cost me over $6000 for one winter because of their lies. I will never do business with them ever again and I will do everything in my power to tell everyone I know about how horrible I was treated and how horrible of a company this is.... suburban propane enjoy your $100 it cost you $6000 a year good ridden your loss not mine

I am in Lakeland, Florida. I have been a customer (paying customer) for 14 years. 7 years ago my husband (now X) moved out. I did not realize the account was in his name as the truck would show up and I would pay the bills. Somehow in September the billing address was changed to his new home. I did not get the bills nor did I get phone calls, emails or any notification I was behind in payment. Fast forward....I'm selling my house and I need the tank filled for the new owners. I paid the unpaid balance as soon as I was aware and called today to schedule a delivery. I was told by the indignant customer service rep (Joseph) that because the man of the house was no longer living here I needed a new inspection (that I would have to pay for) and a new account before I could get my tank filled. He explained it was policy. I tried to get him to realize that common sense overrides policy. I have been the paying customer for 14 years regardless of who's name was on the account. I live in the dwelling where the tank resides. And had I just said "Yes...I am the person whose name is on the account" my tank would be full now. Is this how your company operates? It discriminatory. I asked to speak to a manager and was told they were ALL at lunch and someone would call me. No one has called me. Really?

They put you on Automatic fill up then sent a truck out to refill before you need it then they bill you an additional $85 because of their wasted trip. Bad Management by Suburban Propane, cost you a lot of money.