Suburban PropaneReviews of suburbanpropane.com

Suburban Propane has major issues with true communication with thier customers. Took over 3 months to get a tank installed and up and running for whole home generator. It took the Office Manager Tammy Hunt almost 2 months to tell me Suburban could not do the piping, even though she sent me an estimate with the piping included. Once I had the piping done and repairs to the piping I have about 25days tied up getting the tech back out to turn the gas on. The company needs to review how to be honest with customers and have more service technicians. The date of experience is when tank was delivered.

This is a crappy company. We dealt with them for 10 years and are switching to natural gas. They were going to charge $1,000 to remove the tank, so we hired someone else to remove it for $100. Suburban removed the propane in the tank but charged a $1.50 per gallon "restocking fee," and wouldn't return our prepaid gas credit for the year. What arrogance. If you have a choice in your area, go there.

Holy crap…at 1st I thought I had a bad experience, but EVERYONE thinks you suck! Bought a house where Suburban owned the tank. They tried to charge me for the propane that was in the tank, which I purchased when I bought the house. Then, after fighting that battle, they changed the charge to a fee for them fixing the broken tank…the tank they own. Oh, and the ladies on the phone are nasty.

We switched from fuel oil to propane and needed propane installation/delivery on short notice. The ladies I dealt with in PA were helpful, courteous, and kept all commitments for what Suburban could do. They were very responsive to our timeline, even adding an extra tank at no charge when we underestimated tank size. I just compared the price we last paid to the average PA price and Suburban was significantly lower. I wish the other reviewers would indicate the location of the problem and not blame the entire company; there is always one bad apple or two, but not in Northern PA.

Misdiagnosed a portable generator gas delivery problem and reccomended a $800 solution. Problem was solved by a new $60 supply hose. Stay away.

Price gouging,unwilling to work with budget minded folk, they will but....substantial penalties apply.THREE horrid years with this nasty filthy criminal corp. Once....I am capable of buying my own private independent tank they will CHARGE me $300.00 to pick up their OWN flukkin tank!!!. This review will do precisely nothing for their corporate owners to change their practices. I wish zero good to who ever makes the key decisions regarding business practices they use. See you guys in hell. Love ya....

I am a suburban customer and had two new tanks put at my mobile home. They were smaller so when I bought the propane I was refunded the left over. My sister passed away unexpectedly last October so I had to move in with my elderly mother to take care of her. I asked suburban to pick up the tanks and send me a check of the remaining propane, which the tanks were full and my furnace went while I was not there and shut down the propane and the water. Now they are telling me first that I asked to have them locked for the next tent at and then said the tanks were empty. I have been waiting for a check for almost 7 months. So sad

Horrible! Customers are always wrong according to them. Wouldn’t fix our tank even though it had a leak. Blew us off and then wanted to charge us more money. RUN from this company. It’s not worth the condescending behavior.