Suburban PropaneReviews of suburbanpropane.com

6 hours ago To say that these guys are amazing would be putting it mildly. I am a disabled woman living alone in the czu fire rebuild area in temporary housing I live in a yurt so it is cold! I called mountain service company this morning thinking they were a small company and they get great reviews and that they could possibly help me out. Our power blew yesterday and the small propane tanks that I have kept freezing over and couldn't handle powering up my backup generator I have a 22-year-old cat who needs to stay warm at night. I explained my situation to the receptionist at mountain service company and after listening to my sad story she stated and I quote "I will have to transfer you to our scheduler they are booking things about 4 weeks out right now." Just like a robot with no empathy for my situation no humanity in her voice whatsoever. I hung up the phone and decided to try Suburban propane even though they have low reviews here on Yelp which I don't understand why. I spoke to Mari and she was immediately sympathetic to my situation was kind and was being a human being about it and empathizing with me and doing what she could to try to help me. All I wanted to do was get a temporary tank to my house that was big enough to power my generator to get me through the blown power issue which looks like it might be a few days since power lines came down and by 12:00 the Suburban propane truck showed up with three 110 lb propane tanks. Alfredo was amazing and super helpful getting everything set up for me even though I didn't have the right hoses and my regulator was leaking he fixed everything for me so now I have hot water and I have propane that is powering my generator that is powering my backup batteries and I won't have to worry about heat tonight for my disabled self or my 22-year-old cat so thank you Suburban propane if I could give you more than five stars I would!! Most companies nowadays could take a lesson from them in customer service this is the way life should be helping each other when we are in need.

I just us them for our stove. Had tank since the 1980s and they bought company out. A couple months ago get a $50 maintenance/ rental bill . They said it was for upkeep on tank. She didn't know what to say when I told her it said Steinhouser on tank it's that old. Also my nephew had his tank filled by Suburban the other day (he owns his own tank) he paid $1.80 a gallon. Had mine filled they charged me $5.99 a gallon. When I question they said he owns his tank. So if you get a tank from Suburban they can stick it to you. BEWARE READ FINE PRINT AND ASK QUESTIONS!!!!

They are letting several houses run out of propane. These houses are on a subscription service and pay extra to be serviced as needed it’s cold. Completely unsatisfactory.

Customer service is nonexistent. Have been trying to get a propane refill for 12 days. Have placed 4 calls and still haven't received a refill. We have received nothing but empty unfulfilled promises on 3 of our phone calls. Today I'm being told that Suburban will "pass along" the message but they aren't making deliveries until Monday, so we have no propane and can't even get a delivery date. It's not like we waited to until we ran out to request a refill. We used to be on automatic refill but Suburban changed that about 4 years ago without notifying us. We have ran out of propane at least once a winter since then. So disappointed. Maybe the company has taken more than they can handle.

Greg (driver 214) was great his past delivery. He went above and beyond to ensure I didn't run out of gas during the "freeze". He didn't let a downed phone line, or piles of snow stop him from gaining access to my tank ! There have been plenty of times I have been unhappy with the service I get from you guys; but every once in a while I am blessed with an employee like Greg !

I am located in Darlington SC. I never wrote a review a day in my life. My service got disconnected because of me. And they schedule a tech to come out the following week. That week came and the tech had an emergency. Okay then they said it would be the following week then the next following week so. I had to wait for almost 3 weeks for the tech to come out... currently I paid my bill in October my box was showing code 12 so their tech check it and said that it's not on their in and I needed a plumber. So months late January I located a plumber that worked on gas tank less hot water and he explained that there is nothing wrong with my tank it's the gas side. So called surbrane and now they saying I have to pay my balance before they will. Fix my tank so I can have hot water. Which is 67.71. In which I am Going to pay.. but you are telling me that you all don't have any accountability on your part....nothing...you all are uncaring individuals. Oct- Jan...hot water works when it wanted to. And you all will not even let the 67.71 go. Got to find another company

The last time they came to top our tank off they charged me for almost 34 gallons. I only use my fire place for emergencies. I never keep the pilot light on. I turn the fireplace on for a minute every 2 to three weeks to burn the dust off. There is no way that would use 34 gallons. After this winter they can come get the tank. I hate to give them even one star. I never had an emergency where I had to use my fireplace one time this past year.

An Extremely ill ran company that doesn’t care about their customers, they lie to you & drive their prices through the roof. Being a loyal customer (over 15 yrs)…and paying my bill in full upon receipt, it was an annual chore for me calling suburban propane to lower my unit price in order to fill my 500 gallon propane tank every fall. 3 months ago, my annual chore began when they were charging me $6.98 per gallon when offering new customers $1.99/gallon. I was told by a rude representative that that was the market price and she could not do anything about it. I then asked to talk to the manager-which she then claimed she was the manager. 2 lies-she was not a manager, let alone THE manager and the market price was $2.89/gallon ($4 less than what they were charging). After dealing with this rude lady I ended up calling around and found 3 propane companies that were amazing! I choose to go with one of those 3. I called back suburban propane and again had to deal with this rude individual. I explained to her I was switching companies and putting in another tank, needing theirs removed. She then got mad and told me I was not to touch or move their tank and they would be out to collect it. She gave me a date 5 weeks ahead when she knew I never had any propane in my tank to heat my house. Again…she did nothing to help me out. Fast forward 2 months…to now…their tank is still sitting there empty and they have not collected it. Apparently they enjoy playing games with their long term customers and being extremely spiteful when you choose to go a different direction. I’m a single mom of two children and evidently suburban propane thinks it’s acceptable to leave such a family with no means to heat their house at Christmas. They have also sent me a bill for the tanks rental…again…trying to get every penny they can from you. I am highly disgusted with this company and the way I am still being treated. WARNING TO EVERYONE CONSIDERING SUBURBAN PROPANE!!!!! DONT!!!!!