Suburban PropaneReviews of suburbanpropane.com

I should have known this was a terrible company from the beginning when it took them 3 trips (and weeks) to properly install a tank. Then there is clearly a problem with the tank as it is showing empty even though it was filled a month ago. I now get to pay over $500 for them to come out and diagnose the problem and fill it back up. I sincerely regret doing business with them

prompt on time service!

Today, 3/9/23, I received yet another mafia-style shake down from this litigious “company.” After making 2 payments this week. They still sent out a driver to lock the propane tank that I rent AND pay for, because they wanted the remaining payment in full! Mind you, they are already price gouging me by charging $4.25 per gal for propane! After I fought for nearly 4 months for them to reduce it from $6.09 per gal!!! It’s criminal. DO NOT ever, ever, ever get in to contract or business with this horrid company. Stay away, far away from these wanna be mafia crooks.

Guy came to the door with a rude demeanor all but demanding a payment of $70.00 or he would cap off the tank. Was confused as I've never been approached in that manner by the company. I told him to let me call and speak to someone in the office. He said fine and he would check and see if the tank needed gas since I only used it for my fireplace that hasn't been used for years because of a broken pilot light. He said he would come back after he checked it to see what I found out. Before I could even get someone on the phone, he went ahead and capped it then left. The lady??? I spoke to was nice at first then, changed her tone and refused to try and resolve the issue telling me that NOW I owe them the $70.00 PLUS a reconnection fee totaling over $200.00! After calming down a bit, I read reviews about other people's negative experiences. A LOT of them were seniors like my husband and I. This company is taking advantage of people and cheating them out of their money (I'm sure a lot of them are on a fixed income and are barely scraping by). Something needs to be done about this. Attorneys need to get involved with this situation. I suggest all us victims contact the BBB and the Attorney General's Office to report this type of practice!

Very poor customer service. You will wait at least 2 weeks when you call for a delivery. Then they will tell you they are coming and no show time and time again. They never call you back when you call.

Started out in May 2022 cash on delivery the lady had me look at the meter on the tanks and when she charged me on my credit card and I actually got the bill they delivered 100 and I think $45 less than what I was charged to the old me $145 so she said I had a credit and I said no I’m COD I don’t want a credit I want to check so they sent me a check and the lady that had had a check cut to me I’m pretty sure she stopped payment on the first check out of spiteI Bouncedthat through my checking account😩 Then they sent me a second check and that one cleared I move their tanks in my front lawn and there they remained all summer they came and picked them up on the fall there were half full so I had 100 gallons of LP gas in them that’s $550 they help me up at those prices I have yet to receive my money back it’s headed for a year $530 I want my money I can’t believe these people .Cancel Jack and Mary’s as miserable as And experience for me as They possibly could 👊

We have a gas log fireplace and we had a less than professional tech who couldn't even be bothered to introduce himself at the door come out and quote us for a tank installation. Our hook up is under the deck so they wrote on the quote it would be no problem to put it where the existing hook up is. My husband took off work to be here for the installation, but the tech called out and they had no one else to do it and rescheduled, so a whole days worth of pay gone with only $50 removed from the installation fee. Yesterday another tech comes and says he's unable to put it where the original tech quoted, told me it would be $250-$400 to run copper wire to another area and place the tank on the side of the house, but we'd have to hire a plumber. I asked him if he could call the office to find out where the miscommunication was with the original quote and he said he doesn't have the option to do that. He clearly just didn't want to. The operations manager came to the house to check it out after my husband called and he said he would come out himself with a tech today to install a tank in the original place. Today they called to say they don't have two techs to come and the operations manager is too busy. The woman Denise in the office offers no advice or solutions, just excuses. We will never work with such an unreliable company. Please don't waste your time going back and forth with this unprofessional business.

I scheduled an appointment for a propane tank installation a month ago. They give you an all day window to show up and today was the third day that I sat at the house waiting. They don't call to let you know that they are not coming. So once again today they never showed. I called and same excuse: their guy is out sick. I've called another company. Maybe they actually want my business.