SubstackReviews of substack.com

I was really excited to join Substack as a content creator. I have done a lot of writing and was looking forward to building an audience, but there is literally ZERO human support. When I had technical problems, there is no way to submit a support ticket. The only thing that their "AI Help" does is to summarize your problem "for your records." Insane. Working on that platform was a complete waste of time.

ZERO stars. I received a very offensive, inappropriate, and discouraging "How to F- your way to wealth" and "the dumbification of girls" email from substack's so called weekly stack today. These are from "FEEDS" i'm not even subscribed to. PLEASE wipe out this company as there's review after review of complaints about this company and I would like an apology and a resolve after being sent such a negative email!

Absolutely useless app. Continually crashes on Google Pixel Phone despite numerous reinstalls, cache/storage clearing and a factory reset of the phone itself. Terrible support forum.

Authors are fine but Substack not allowing a consumer to delete a credit card (even though I'm not subscribed) leaves me open to too many privacy problems. Substack doesn't allow me to delete a credit card even if I don't have a subscription. A.I. typed to tell the author to delete it via Stripe (and gave me his substack address...) and the Nobel Laureate to whom I subscribed had no idea what to do. I was embarrassed. I went to Stripe and there's no way to have them delete it. There likely is. Why are they keeping my card in their database? I checked BBB and they have a lot of A.I. based complaints (it explained by I've had two issues lately that support never got back to me about - there is no real support). There are enough complaints (BBB, Reddit, TrustPilot) that I will change my credit card. This is really nuts.

AVOID AVOID AVOID. Substack suspend your account without warning . Same as the FB police . Seems you can't post historical facts about a certain tribe.They don't like it . AVOID AVOID AVOID.

I have made an unauthorised subscription payment from a credit card. Under my account, under "Subscriptions", there are no subscriptions found. The AI support agent is unhelpful and is unwilling to transfer to a human, nor will it give an email address where customer support can be contacted. This is pretty awful business practice, and I feel bad for Substack because I have evidence of having no active subscriptions and the credit card chargeback will cost their company money. But since they don't give me an option to get in touch, I suppose I'm simply processing the chargeback and hoping they realise they need to do better.

Can't unsubscribe from spam emails because my account is blocked. The appeal review has already taken a month with no result

Impossibile iscriversi, ogni volta che metto il mio nome mi segna errore. Peccato era un'ottima opportunità lavorativa da casa che con i miei problemi di salute sarebbe stata ottima. Non esiste modo per parlare dell'assistenza perché ci sono solo domande e risposte senza qualcuno che possa interagire cosa molto negativa.