SubstackReviews of substack.com

I'm trying to give substack zero stars but trustpilot only starts at one, so take this as a full 0. We've had a series of absolutely horrible customer service interactions with the artificially subintelligent bot that puts you into endless circles of dead ends trying to resolve issues. Call it out for being idiotic, it cries that you're being mean and threatens to stop supporting you... For one thing, it would have to start supporting to be able stop, and the other thing... it's a BOT! Sadly, a couple of the creators we used to support on there no longer get our support, just due to how terrible it is. Somebody, create a better instance of this kind of site, now. There's clearly plenty of creators in need of the support.

Make closing subscription to SUBSTACK as easy as they claim it is to unsubscrib to other companys. Notice that I have 1 day to close app or it will renew at $99.00 year. 3 hours later and I still can not close this damn account.

BE CAREFUL! your draft articles made on Substack are completely visible and reacheable by anybody, though you never published them. If you write sensible stuff on your draft and think nobody see it, think again! I had a bad issue with a Company, because I quoted it in a draft article that I never want to make public, but it was visible to anyone.

Disgusting platform. Makes free offers to view posts that it locks, and after you jump through all of its dozen hoops to collect your information, it won't even let you view the post.

My article disappeared overnight and the chat bot ‘support’ was useless. There is no way to contact them so this is the only way I have to express this issue. Their formatting is awful as well and hard to use on the app. Will not be using again.

Since the begin of this year I have an account on Substack, to place and link my written articles. After a problem with not being able to login, I have NO possible way to solve this... No mail, no good working link to reset my password... Nothing. In fact I am canceled. No communication is possible, only an AI chatbot that does nothing understand... This is a very bad and incompetent medium!

I had a very frustrating experience trying to resolve an issue through Substack’s customer support. I subscribed to “The Menopause Professor” (Kay Anne Kubutko) via Substack for £70. The content was not what I had expected as it was very general despite being marketed as "not just generic tips", and I also did not receive some of the advertised material (including a “hormone blueprint”). I contacted the provider to request a refund within the stated 7 day period, but did not receive a response. I then tried to contact Substack directly. However, their support appears to rely entirely on a chatbot, which repeatedly cycles through the same questions without resolving the issue. There does not seem to be any clear way to escalate a query to a human. I also emailed the terms of service address, but received an automated response stating that if the issue is not specifically related to terms of service, the email will not be actioned. As a result, my issue remains unresolved and I am currently out of pocket, despite acting within the stated refund window. Overall, the lack of accessible customer support and inability to escalate issues has been very disappointing.

Substack sent all my login codes to Spam, I never saw them until they blocked me from logging in for 24 hours. I thought they were censoring me. Who would think to look in Spam for a log in code when a website kept bouncing me out? Maybe it is censorship. Otherwise I'm pretty happy with the website, except that the funnel their algorithm keeps tightening and narrowing until I feel like I'm in an echo chamber or silo. It's been a great diversion while I was too sick to do anything else but binge on it.