It would have been a great experience were it not for the lack of fall back systems which now means I lose access to my own published articles.
The server my email was connected to was deleted by the third party owner of that server, and because I haven't paid for a subscription, there's no way for me to sign in or change the email associated with the account.
Feels quite unethical. Wouldn't recommend this as a platform for writers if something as simple as this could log you out from all your work.
KL
Karsten L.
Spam Spam Spam Spam
I made an account just to figure out how to make my own blog or something, and from that moment on i recieved 20 to 50 spam mails every day from substackers i never subscribed to, and to figure out how to stop that i had to literally research for hours. Ended up deleting my account alltogether. Terrible experience.
CR
c R.
Substack Artificial-Stupidity.
I have written to Substack TWICE asking for support in freeing my account from their security blocks - which prevent me from accessing content I've subscribed to and also prevent me from using various tools on my personal account.
I made it clear to their Chatbot - Artificial Stupidity - that they'd not replied to one request and it was imperative they reply to the second - but nothing!
Substack are clearly a small clutch of money-grubbing scheisters with an over-weening belief in their technical prowess to the point they have no staff. Their chatbot is useless and it seems their human support is worse than useless.
JW
James W.
I have been billed for an erroneous Substack…that I cancelled
I have been billed for a Substack subscription for £75 for 'Books of Titans' I canceled as soon as I saw the error can you help me. I'm a pensioner and cannot afford it. Please help me.
JE
Jack E.
Cesspool of cyberstalkers
Done. I wrote a couple articles, got one paid subscriber, and then it all went to shit. This place is FILLED with toxic, horrific people, and the site does NOTHING to protect its users. I was systematically cyberstalked, harassed, and attacked by a user I reported multiple times, but Substack didn't even respond to the tickets. It was there in black and white. This other person even wrote an entire article about me. Complete stranger I had only left a thoughtful comment for on a post of hers. Nothing rude, just pointing out a rather obvious oversight. Her response was to spend the next month obsessed with me and attacking me any chance she got. The fact that Substack wouldn't even so much as acknowledge receipt of my reports against her, and did NOTHING, proves this is a very unsafe site. I no longer felt comfortable writing or sharing ANYTHING on it, and stopped using it. Lost paid subs (income) as a result. Substack seems to be, based on all my poking around in the month or two I used it, truly filled with narcissistic nutjobs. There are far better places to share your writing and thoughts than this cesspool. Considering filing a legal complaint against them, as well, due to the cyberstalking, as they don't even enforce their own ToS.
RS
RS
Egregiously harmful content and no accountability
Substack has a propaganda and disinformation problem. Their T&Cs do not adequately prohibit harmful content and it seems they have not learned from the Neo-Nazi scandal. There is no accessible feedback channel for complaints about Substack itself, and customer support does not exist.
SE
seon
harassing
They are harassing me by allowing a bully to sign me up without my permission.
EM
El M.
Who are you?
This website is spam garbage 5 emails about if I wanted to "continue with unsubscribing to their newsletter" even though I dont even know this website, and never created a account.