Stuart WeitzmanReviews of stuartweitzman.com

It‘s a scam!! Don‘t order here - the shop gives wrong info about the shipping, isn‘t able to clearify on the subject and operates with different emails and from different locations. Feels like fraud. I will contact the police.

I ordered some boots with crystal buckles. After a few months, some crystals were missing. Neither Outnet (where I bought them) nor Stuart Weitzman are willing to help me or send replacement crystals. After SW told me they would get back to me, I never heard back, even though I asked several times for a response. Really disappointing that I now have to wear SW boots that look very cheap because of the missing crystals.

Ordered online and paid expensive postage, parcels was delayed so I contacted customer service. The agent insists there is no anomaly in the delivery, despite I continued to tell them it is showing up as delayed and showing the address is wrong, they just told me to wait. I called Fedex after that, Fedex informed me that the company name to delivery address was left blank. I filled very clearly the business name to the delivery, however it was missed out when sent. I am now still in the process of waiting. If I did not call Fedex the parcel would have been returned. I paid a very expensive postage charge to receive this kind of service, very disappointed. I don't think the service standard matches up to the brand, and the agent's ignorance is a bad representation of the brand.

Kundenservice ist nicht vorhanden Seit August 2023, also seit über einem halben Jahr versuche ich den Kundenservice zu erreichen, weil das gekaufte Paar einen Herstellungsmangel hat. Ich frage etwa einmal im Monat nach und bekomme jedes Mal nur die standartisierte Anwort, dass meine Anfrage an die zuständige Stelle weitergeleitet wird. Über den Chat kann man mir nicht weiterhelfen, weil die Schuhe im Laden und nicht im Onlineshop gekauft wurden. In einen Laden kann ich nicht gehen, weil der nächste inzwischen mehrere Autostunden entfernt ist. Sie stellen wirklich unglaublich schöne Schuhe her, allerdings bei dem Preis ist der "Kundenservice" wirklich eine Unverschähmtheit.

Received a pair of old clearly used Shoes from them. Sent them an email with pictures immediately- no response. So decided to try and return them to get a refund - got a Returns number with instructions on how to Organise a return with FedEx - went on the fedex website to organize a return - and nothing - no tel number - no nothing and no one has turned up. This is a genuine review - happy to share emails, pictures and also my pending return with Fedex. I also am Now out of the return period. Disgraceful and disgusting service. If you need a pair or shoes - please order from A UK based retailer.

INCOMPETENTI, STIVALI MAI ARRIVATI! Consegna prevista per il 29 dicembre, siamo al 12 Gennaio e non é arrivato nessuno stivale. Un misterioso problema, che non sanno giustificarmi, ha fatto si che gli stivali venissero rimandati indietro. Nessuna notifica tramite mail o telefonata dello status della consegna. Sono io che ho dovuto continuamente richiamarli per scoprire che gli stivali non sarebbero piu stati consegnati. Esperienza frustrante e logorante considerando anche il prezzo di 720 euro per un paio di stivali!

Buyer beware. I had a pair of Stuart Weitzman ankle boots. Didn’t know the soles were melting in my closet. The Stuart claim it is the responsibility of Nordstrom where I bought the boots but Nordstrom claim it is a manufacturer defect and I believe that is the case. I have shoes in my closet that are decades old and I have never had such an experience with any shoe. I wore the shoes in the car and as soon as I walked out the car, my feet was practically sticking to the ground because of the melting plastic in the soles. Wonder how long it was leaking and polluting the air. Buyer be ware of this manufacturer.

My wife went to the Chestnut Hill store and bought a pair of boots on sale. When it started to fall apart we went back to the store and were told that they were a pop up store and an outlet. (Their outlet shoes are of a different quality compared to there regular stores). We were never told that. Anyone else have this issue? We shopped their Nov. 6. 2023. They sent us another pair that were made in China and even worse quality.