Stuart WeitzmanReviews of stuartweitzman.com

Don't buy from this company. It is not worth the price. You can get an ARA shoes that are stylish and made of real leather that is soft and not as hard as a cement. I bought 2 pairs both for weddings. I wore it at home a couple of times thinking it will get better, not a chance. It is just not possible to wear it, is so hard & not wearable - it just looks nice but for that price you can expect something much better. Even second hand stores would not take it.

I have had the worst experience with this company. I love their boots and in the past I have bought two pairs which were perfect. But on the 20th October I bought online a pair of their knee high boots. They arrived on the 27th, I’m a size 3 and the boots unfortunately were too big for me. The same day I took the boots with the Fedex return label to my local drop off for return. The label failed. I got in touch with SW customer services and they sent another label. On the 30th I took the parcel back to the same drop off. The label failed. Went home again contacted SW customer services .They emailed another label dated 2nd November. I went to the drop off and again the label failed. I tried to get in touch with customer services again. This time they didn’t reply. I was so frustrated that I turned to PayPal and created a dispute. PayPal got SW to create a label. I went back to the drop off for a fourth time and guess what? It Failed!! This has all gone terribly wrong because SW customer services wouldn’t listen to me explaining that there was something wrong with the label, and every time they created a new one for me it had the same info on it! But listen up everyone use PayPal for purchasing especially abroad,because they will look after you if something goes wrong like it did for me. Without their help I would have lost £397.00!!

Terrible customer service. Ordered shoes, but the size was wrong so I returned them. They received them on October 16, but I’m still waiting for a refund. Customer service doesn’t help. You would expect better service for a high end brand…. Very disappointing.

Ich habe vor einem Monat bestellte Stiefel zurückgeschickt, bisher mein Geld nicht zurückerstattet bekommen. im Kundenservice ist keiner erreichbar. Werde eine Anzeige erstatten. Nie wieder!! Hätte ich doch lieber die Bewertungen hier lesen müssen. Ich sehe schon, andere Kunden haben die ähnliche Erfahrungen gemacht.

I wish I had read these reviews before ordering. I returned my order on 21 September. It is now 16 October and I still have not received a refund. Customer service is no help and it’s past the window they claim they’ll refund within. Unacceptable for such an expensive brand.

I love their shoes but learnt the hard way- never order from them if you might need to return. I sent back a return on 28 September. It’s 9 October and I still haven’t heard anything and no refund. They are very expensive so they shouldn’t be holding on to your money like this To follow up on this I emailed customer service to confirm if they had received the return and as of 16 October no confirmation and no refund still.

Big mistake to order online from this company. I love their footwear but my order took over a week to arrive and after having to return my order I am still waiting to receive a refund. Bear in mind my shoes came from Italy and were retuned to Italy. The return item has been back with them for over a week now and still no refund. I will never order from this company again.

Stuart Weitzman used to be good quality. These days, not sure what happened to this brand, but it became cheap quality really cheaply made shoes. For what they cost, there is a huge disconnect. They are like stylish payless shoes haha. Good by SW ;-(