Stuart WeitzmanReviews of stuartweitzman.com

Habe goldene Sandaletten in Größe 38,5 online bestellt. Geliefert wurde eine schwarze Sandalette in völlig anderem Stil, Größe 39. Die Schuhe wurden daher ordnungsgemäß retourniert. Obwohl der Fehler nicht bei mir liegt, soll ich nun € 15,00 für die Retoure zahlen. In einer unverschämten Email wurde mir mitgeteilt, dass Rücksendungen in jedem Fall vom Käufer zu tragen sind. Werde dort ganz sicher nicht mehr bestellen. Finger weg von dieser Seite, total unseriös!

Qualità di m..da! Siete una vergogna. Scarpe assolutamente in usabile. Tagliano la pelle come coltelli. Dovete andare in prigione perché siete i truffatori niente altro!

Verlangen horrende Versandkosten und diese werden leider nach vollständiger Retoure auch nicht zurück erstattet. Dies obwohl es gesetzlich in Deutschland so geregelt ist. Unverschämtheit ist auch, dass weder auf Emails geantwortet wird noch die Hotline des Kundenservice erreichbar ist. Dies bei einem Luxuslabel!!

Thay cheat me. They didn't refund mu money! Dont buy their shoes!

Really awful customer service. Actually non existent. Bought an expensive pair of boots with neoprene type material at the back which tore and disintegrated after wearing them 5 times. While materials fail that is understandable, however a company ignoring emails with photos and simply not addressing the issue and NEVER responding is unacceptable from just a upmarket brand. Never being from Stuart Weitzman again!! I wish I had seen these reviews before purchase.

Bought a pair of sandals of this website on the 6th June 2024 for a wedding paid 25.00 express delivery as I needed them quick and we are now over a month later waiting on the sandals. It’s the worst customer service I have ever experienced keep saying that fedex has the sandals and I will get them. I have asked for them to be returned and issued with a refund which I was told no they can’t do that. Save yourself a lot of hassle don’t order off Stuart Weitzman ever.

My favorite shoes have become a nightmare. Since they eliminated the store in Milan, I'm forced to buy my shoes online. There have been so many problems and the customer service really sucks. Most recently, I sent (under their direction) photos of boots I bought last season, very damaged in the heel, to ask for a repair. They replied that they were ruined because I misused them (I don't know how ...), so they would give me only a 20% off coupon. This is an unacceptable response for shoes that cost about 800,00 euros and for a customer who has been buying only those shoes for 20 years. Don't buy those shoes, they don't deserve it

I have been waiting since one week to know where my parcel is. I am struggling to receive answers. Very sloppy customer service. Nice shoes but worst online experience