Carolyn E.
I have had the worst experience with…
I have had the worst experience with this company. I love their boots and in the past I have bought two pairs which were perfect. But on the 20th October I bought online a pair of their knee high boots. They arrived on the 27th, I’m a size 3 and the boots unfortunately were too big for me. The same day I took the boots with the Fedex return label to my local drop off for return. The label failed. I got in touch with SW customer services and they sent another label. On the 30th I took the parcel back to the same drop off. The label failed. Went home again contacted SW customer services .They emailed another label dated 2nd November. I went to the drop off and again the label failed. I tried to get in touch with customer services again. This time they didn’t reply. I was so frustrated that I turned to PayPal and created a dispute. PayPal got SW to create a label. I went back to the drop off for a fourth time and guess what? It Failed!! This has all gone terribly wrong because SW customer services wouldn’t listen to me explaining that there was something wrong with the label, and every time they created a new one for me it had the same info on it! But listen up everyone use PayPal for purchasing especially abroad,because they will look after you if something goes wrong like it did for me. Without their help I would have lost £397.00!!