Stuart WeitzmanReviews of stuartweitzman.com

I bought a pair of shoes that never arrived and the second time they were damaged, they never wanted to refund the postage which cost is indecent! ... No service quality

Pessimo servizio, non acquisterò mai più da Stuart Weitzman. Ho ordinato un paio di scarpe due mesi fa e non mi sono mai state consegnate. Per tutto questo tempo, il tracking del pacco indicava che l'ordine era "in transito". Ho atteso pazientemente, ma dopo due mesi di nulla, ho deciso di contattare il servizio clienti, sperando almeno in una spiegazione o in una soluzione. La risposta è stata scandalosa: mi è stato detto che non avrei ricevuto né il pacco né un rimborso, perchè dal loro sistema il pacco risultava consegnato! Sono rimasta senza parole di fronte a tanta mancanza di professionalità e rispetto per i clienti. Evitate di comprare da Stuart Weitzman se non volete buttare i vostri soldi e perdere tempo dietro a un servizio clienti totalmente inutile e inefficiente. Una pessima esperienza sotto ogni punto di vista.

This is a terrible company? Please avoid at all costs if you are ordering from the UK. What they don't tell you is that if you return your goods, they will deduct all customs and taxes from your refund. So I bought a pair of boots for 325 pounds plus 16 pounds delivery and they are only going to refund me 270 pounds. They said I need to take up the dispute of the 55 pounds with the customs office. Nowhere on their website is this stipulated!! Con artists at their best as UPS told me the company should be dealing with Customs amd not the customer!

Purchased shoes that after 2 wears became faulty. It’s been weeks since my order has been returned and they still not issued refund. Customer services keep saying we will chase it up? Chase it up with who? They are customer services who have my money! I would like to upload all the emails but it does not give me an option!

Very upset and frustrated by experience. I was replacing a 2 year old pair of boots where the heel part of the boot fell off. I contacted SW to ask about repair advice and got no reply. I then ordered the exact same item and size but when they arrived they were at least a half size larger and too big for me. However the website does not do exchanges. The return instructions are complicated and it does not appear shipping is paid for. The return confirmation I got has the wrong price on it. I am still trying to work out how to return these very expensive boots. My emails to customer service have not been answered.

Worst customer service ever. I ordered over the knee boots online. Full price. 1,000 bucks. Got an email saying my boots would be delivered today. I waited. Nothing. UPS said they tried to deliver. Liars. My door camera says no. My three German shepherds say no. Package at a collection point. I went. No. Customer service says it’s my problem. Won’t let me talk to a supervisor. This for a thousand dollars????? NO

Scarpe indossate soltanto una volta per il mio matrimonio, per circa 8 ore. Si sono rovinati gli stiletti e può capitare non lo metto in dubbio se il ricevimento é su un prato, ma anche le punte totalmente rovinate manco avessi fatto la ballerina di danza classica. E peggio ancora, assistenza inesistente e inadatta. Scarpe che forse meglio quelle cinesi.

I go a sandal which I not resigned correctly. After 5 minutes walk it hurts like hell. I buy a lot of shoes by SW, this never happen. Received 4 standard letters to explain what went wrong One even wanted photo of shoe: Can a photo show that food hurts? How stupid can one get??? No the refuse to return CHF 100 for shipping fees. It is not my fault that this model is faulty. NEVER AGAIN