KB
Stopped working
I purchased a straight ahead flat iron and a straight ahead styling comb. I thought the one I purchased was going to be like the demo and dry my hair as well, but it didn't. (My fault for not paying attention to the fast talk from the salesperson.) I did like the flat iron in the beginning, but then it stopped working. It no longer worked like it did when I first purchased it. In fact, my hair became very dry and brittle. As for the styling comb, this is not what I thought I was purchasing, so that was just a total waste of money. I wished the flat iron continued to work as it did in the beginning because I did really like it! My advice, save your money!
Response from straightaheadbeauty.comAug 4, 2025
Hello, We want to clarify that Straight Ahead Beauty is the manufacturer of the product you purchased, but we are not the retailer that sold it to you. As a manufacturer, we work with independent businesses that operate kiosks and retail locations across the U.S., and they handle their own pricing, promotions, and sales interactions. This means that while we create and stand behind the quality of our products, we do not process transactions, retain customer funds, or oversee individual sales practices. That being said, your satisfaction is extremely important to us, and we never want you to feel disappointed with your experience. While we are unable to issue refunds (as we do not handle the original sale), we would be happy to offer you a replacement product to ensure that you receive a high-quality item that meets your expectations. Please reach out to us at [email protected] so we can assist you in choosing a replacement that best suits your needs. We are here to help and want to make sure you have the best possible experience with our brand. We appreciate your understanding and look forward to making this right for you.