Tiffany I.
the bionic pro ceramic flat…
I bought the bionic pro ceramic flat iron as i was told that its not going to damage my hair. After telling the lady i do not use heat on my hair! I was scammed and lied to. The flat iron gotten extremely hot which will just cause hair to become damaged. Contacting the company requesting for a refund isnt going to solve the issue as they will tell you no refunds its all a scam dont trust them and fall for it like i did!
Response from straightaheadbeauty.comMay 11, 2026
We are very sorry to hear that Mrs. Isley had a disappointing experience at a retailer selling our products. That is certainly not the experience we want anyone to have when purchasing or using our tools. As with most styling tools on the market, our products utilize heat in order to style the hair effectively. However, the majority of our tools are designed with adjustable temperature settings so they can be customized to suit different hair types and styling needs while helping to minimize the risk of heat damage when used properly. In Mrs. Isley’s email to us, she mentioned that the tool had been demonstrated on her hair and expressed concern that the item she received may have been different from the one that was demonstrated. Many retailers that carry our products also carry a variety of other styling tool brands, so it is possible that a mix-up or misunderstanding occurred during the purchase process. Because of that possibility, we recommended that she contact the independent retailer where the purchase was made, as they would be in the best position to review the transaction and assist with an exchange if needed. As the manufacturer, we design and produce the products, but we do not have access to individual sales transactions or funds collected by independent third-party retailers. For that reason, we are unfortunately unable to process returns, refunds, exchanges, or other purchase-related matters connected to those transactions. That said, we truly want Mrs. Isley to have a positive experience with whichever tool she purchased. We would be more than happy to connect her with one of our product specialists, who can provide tips and guidance on how to safely and effectively use the tool based on her specific hair type and styling goals. We appreciate the opportunity to address these concerns and hope to help ensure she is able to achieve the best possible results with her tool moving forward.