Huion Official StoreShenzhen Huion Trend Technology Co., Ltd. was established in 2011. As a national high-tech enterprise with numerous patents and independent R&D capabilities, Huion designs, manufactures, and markets pen tablets, pen displays, LED light pads, and many other interactive handwriting input devices of the Kamvas and Inspiroy series.
Huion Official Store (store.huion.com) has 732 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Fabian S.
I ordered a cable, which was the wrong cable (my fault), so I tried to refund it. I couldn't get a refund without getting questioned why, and at the end additional fees and shipping costs (although I already paid for the shipping back to Huion) were deducted. Also the refund process is very slow, I waited sometimes 2-3 days to get a reply (which is a lot if you need to send 4 e-mails to finally get your refund accepted..).
Isabella C.
Great support and kind employees!
Vladislav B.
The answer was quick and clear. Serviced by (Anna)
loto D.
My Kamvas 2016 stopped working as a tablet, my pen didn't respond and I became very upset and frustrated because I needed it for work, I tried to figure it out myself but nothing worked. I gave up and wrote to support, created a ticket and followed Annas guidance which helped me a lot to make it work again.
PW
I bought a refurbished tablet from Huion and wanted to return it because it had a defect. The process of getting a return/refund was extremely simple, friendly, attentive and accommodating. Evence X, who was my contact person, provided exceptional support and sped the process up greatly when I was under time pressure. Fantastic service from start to finish - a great experience.
Stephanie Cohen G.
Jane was terrific! She found out what was wrong on the first try! The only thing that slowed her down was that I didn't answer promptly. 5 stars and a thank you!
Pup M.
Responses were on time, no unnecessary back and forth. It
Kaka M.
Just after 2 months my tablet was not starting, thouh I bouth my tablet from a third party reseller Evence X guided me thru the process and I got my replacement.
