Huion Official StoreReviews of store.huion.com

Great Customer Support (Derek) I had a broken tablet and contacted Huion customer support where I was helped by Derek. He helped me replace my tablet and completely fixed my situation. Thank you!

I was starting to have some issues with my tablet with the screen display not connecting properly. I contacted customer services and Anna was excellent. She was very patient and guided me through troubleshooting where the error was. The problem ended up being with my laptop's port and the tablet was working fine afterwards! Thank you Anna!

I had been plagued by an issue with the driver software for some time, but for the longest part I just put up with it, until I thought I should probably see about rectifying the issue instead of just leaving it be. And so I contacted Customer Support... ...And they were absolutely amazing. The person I spoke to was very helpful, giving me a plethora of potential fixes, while being quite knowledgeable of the software and the issue at hand. They were very polite in their emails, and even though it took a few attempts of various fixes before the issue was finally resolved, they kindly stuck with me till the very end. I've had a bad rapport with Customer Support from other companies before, but Huion clearly put their customers first when it comes to this front, making you feel valued as a loyal customer.

I want to say thanks to Derek to help me with my problem. I’m from Bulgaria and we don’t have a Huion office here, in this case I was very dissatisfied when my pen stop working correct. But Derek tested it remotely and finally changed it to a new pen with very fast delivery. Thank you again, Derek!

The pen is working perfectly. After a mistake in the delivery , the customer service make the job and find the solution.

The company help me by sending me another screen protector for my drawing monitor when the one I order was defective. I believe the damage occur during the shipping process, and because of that I was unable to use my drawing monitor for a while, but they send a replacement and it arrive quickly. So I am very happy with the support team helping me with my issue.

Delivery of the purchased tablet was extremely fast. Support staff was very responsive about a pre-purchase question.

I bought the Kamvas Studio 16 to do my digitizing for embroidery. I’ve always used a mouse for this but have seen that it’s much faster on a pen-tab. What a huge mistake! This comes with NO instructions. The few videos I’ve seen don’t even apply to the model I bought. The computer says I don’t have permissions to use it as an administrator but won’t let me change that. At this point, it’s pretty much just a very expensive paperweight!