Huion Official StoreReviews of store.huion.com

Helped me a lot.

Very quickly resolved the issue and also received additional information afterwards. Thank you Jane for a very fast and simple solution!

I had accidentally bought two of the same tablet without realizing, and only realized it after I noticed that the amount taken from my bank was double! I quickly contacted support via the phone and I got connected with Orliza. During the call, my order status went to shipped by thankfully she was able to intercept it! About half an hour after the call, she emailed me and informed me that I will be sent only the one tablet I wanted, and that I'd be getting a partial refund for the second tablet I accidentally ordered. Now I only have to wait for the refund and tablet, but still! Thank you Orliza for helping me with my issue, and for making it quick and smooth! Here's hoping things stay smooth from here!

Absolutely the worst experience ever! Bought a kamvas 22 for my art, spent what little money I had on it excited for the new bit of tech. The company sent me a faulty one, could not get it to connect to anything so I reached out for help. Only to be told after a 4 day wait that I should do what I've already been doing. What a waste! I then started to ploy for a refund. They sent me a faulty one should be simple I thought. No! It took over a week to get any start of a refund process, once the ticket I submitted just vanished without any response. Then came the real blow. They want ME to pay ove £30 shipping for something that's in the same country as me!!! They want to take more money from me before I'm even given my refund!! Plus they are now stating that if they find no issue once returned I will be charged a 8% restocking fee. In total they'd be taking £71 from my refund???? For what reason?? I was sent a faulty product, expected to return it and still give them money? Absolutely unacceptable, from the customer service to the expectation that I'd be the one to pay for their faults??? Would never use again. Having to get trading standards and other higher ups involved now to get my money back. Avoid at all costs if you don't want to find yourself lining the pockets of these scammers.

My tablet was stuttering every few seconds. A nice person named Jane helped me resolve it. There was a background service that was causing the issue. I never would have guessed it, so this was a very effective resolution to my issue.

When I got my kamvas 13, the pen seemed to glitch a little. It was not a huge problem but I decided to contact the support, to find out if I had to change settings in my software. I did not expect to get a response that quickly. Together we found out, It was actually a hardware problem and they send me a new pen, just like that. It was very quick in my mail and it works perfectly fine. I am very satisfied. Glad to know I have a reliable contact, if I ever have any issues again. Thank you!

I purchased the huion kamvas studio 16 and after a year the touch screen started having issues. But I emailed Huion, and even though my worrenty had expired, they were still willing to exchange the tablet for a new one, which did not take long. Very good customer support for a great, although not perfect line of products! 👍👍👍 Thank you Jane!

I recently purchased a Huion Kamvas 16 (2021) and was extremely disappointed with both the product and the customer service. After using it just once, I decided it wasn't the right fit for me and attempted to return it. However, Huion's customer service has been extremely slow to respond to my inquiries. On top of that, they informed me that I would need to pay around £60 for the return shipping, even though I barely used the product. This has been the worst customer service experience I've ever had, and I am incredibly frustrated with the lack of support and unreasonable return costs. I would not recommend purchasing from Huion based on my experience. Iam now going to attempt to sell this product by other means, they dont even cover packaging cost for me which would be also an extra 50 pounds UNSIGNED. Its a joke honestly.