Huion Official StoreShenzhen Huion Trend Technology Co., Ltd. was established in 2011. As a national high-tech enterprise with numerous patents and independent R&D capabilities, Huion designs, manufactures, and markets pen tablets, pen displays, LED light pads, and many other interactive handwriting input devices of the Kamvas and Inspiroy series.
Huion Official Store (store.huion.com) has 732 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing732 approved reviews, newest moderated first
Joshua S.
My drawing tablet was damaged in shipping, and Huion actually both responded quickly and dispatched a replacement tablet in record time. Loc on the customer support team was thorough and prompt in their responses. I've genuinely never expected replacement service to be that good. They honored the warranty and they did it at "Amazon" speeds. Wow.
Kunal P.
This is one of the best wireless macro pads for the price hands down. I wanted to over write over some more complicated macros on factory default settings and they were able to help me every day 1 email a day. Very supportive. This macro pad is super customizable. I was debating between this and stream deck. I am soo glad I went with Huion. And best part is, it works on every software. I use it for many of my other software and works like a charm. Bluetooth connectivity is quick and responsive. The wheel is customizable as well for zoom, scroll and 1 more feature. Highly recommend this product.
Anna V.
Jane really helped me with my problem that went on regarding the screenprotector. She was very lovely and made the customer service a really nice experience. Thank you!
Azure T.
Jane was very swift at fixing my shipping error, which was caused by myself writing my address wrong.
Joseph L.
I purchased a Kanvas 22 Plus to replace my aged pen tablet that I use to create my digital art. I was excited to begin work on a larger surface. The tablet I received from Huion has never worked. The customer service is very slow and I have been waiting for more than two weeks for a solution. I wrote and requested a return and refund but I was was denied even though I made my request within the 10 day period Huion required.There are many posts on the internet from Huion tablet purchasers reporting problems similar to mine. I am sorry I did not search before buying. It is now clear to me that Huion has a quality problem and lacks the customer service capability to support what they sell. Huion refurbished products are available from many online stores so obviously many tablets needed repair. Every Huion customer service email I received apologized for their slow service saying that it is because they have so many service tickets. Maybe it is because they have made so many tablets with problems. I was hoping for a new creative boost from my purchase of a Huion tablet. Instead I have a new problem and reason to worry. Huion has my money and I do not have the budget to go out and buy a tablet from a different company. This experience has had a negative effect on my creative output.
Response from Huion Official StoreAug 28, 2024
Hi Joseph, We deeply regret the challenges you encountered with the Kanvas 22 Plus tablet and our customer service. Your feedback is incredibly important to us, and we thank you for sharing your concerns. We understand the frustration caused by receiving a faulty product and experiencing service issues. This falls short of the service standard we strive for, and we sincerely apologize for any inconvenience this may have caused you. Your feedback is being taken seriously, and we are actively working to address the product quality and customer service concerns you've raised. Rest assured, we are committed to rectifying this situation and preventing its recurrence. We value the trust you have placed in our brand and are dedicated to making things right for you. We have responded to your email with a solution and will continue to assist you until your issue is completely resolved. Thank you for bringing this to our attention. We look forward to the opportunity to regain your trust in our company. Sincerely, HUION Customer Support
tess
Pretty ok, I would more stars, but pen isnt working well with browser- i cannot copy text from a browser, super annoying. beside of this tablet works very well, thousand times better than wacom. price is decent for the quality, also other friend uses huion and he recommended me it, i m happy with it, usually i use it with ps, ai, krita. as drawing tablet is perfect, but when my mouse broke and i wanted to use it totally in replacement then some shortcuts weren't working in da vinci resolve- movies post production software, idk though if it's tablet or software fault. i use kamvas 16 uPDATE: I took away points for making usb c opening only for very slim one, so not every usb c cable can connect, only slim one, you find nowhere,probably to sell more huion products, shame onyou greedy bastrds, i found this on their web: ' Note: The USB-C to USB-C cable in this instruction specifically refers to the Huion USB-C to USB-C cable. Please purchase the cable through official channels as it is customized and cables from unknown sources may not be usable with the device.' YOU ARE GREEDY RUBBISH' WHERE DO I FIND A CABLE IMMEDIATELY, I AHVE TO ORDER AND WAIT AND CANNOT WORK, BURN IN HELL! I WILL NEVER EVER BUY ANYTHING FROM YOU AGAIN
Response from Huion Official StoreNov 18, 2024
Dear Tess, We sincerely apologize for the inconvenience you have experienced with your Huion pen display. We understand your frustration, and we are here to assist you in promptly resolving this issue. We offer several 16-inch pen display models that utilize different types of cables, including USB-C connections. We regret any confusion regarding cable compatibility and would like to assure you that we aim to provide the best user experience rather than inconvenience our valued customers, such as yourself. To help you find the correct replacement cable model that will work seamlessly with your device, please email us at [email protected]. In your email, kindly include your pen display order number, the serial number located on the back of your tablet (starting with S/N), and your computer model. By providing us with this information, our dedicated team will swiftly assist you in obtaining the correct cable for your setup. We are committed to ensuring that you can resume your work without further delay. Once again, we apologize for any frustration this situation has caused you. Your satisfaction is of the utmost importance to us, and we are determined to make things right. Thank you for reaching out to us, Tess. We look forward to assisting you promptly and restoring your confidence in our products and services. Warm regards, HUION Customer Support Team
Denise
Super consigliata, ho usato la loro tavoletta grafica per anni e non mi ha mai dato problemi, quando si è rotta per una mia mancanza ho acquistato direttamente dal loro store europeo. Spedizione velocissima, packaging e accessori perfetti. Anche il servizio clienti è molto utile e disponibile. Senza contare che da artista semi professionale i loro prodotti sono sempre una garanzia.
Christian S.
Customer support is great! Jane has been very helpful with my concern, provided me clear and concise steps to resolve my concern with photoshop not reading my hs611's pen pressure.
