Huion Official StoreReviews of store.huion.com

I bought a Kanvas 16, and it was the most I’ve spent on a drawing tablet. However, it had a problem with the screen where there was a yellow mark. I haven’t had it long, so I wanted to get it replaced. BUT if I had known how poor their customer service was, I wouldn’t have bought it. I don’t intend to get another product from them again; to Wacom I go in the future. I opened a ticket, which required a separate account from their main website—odd. Then, getting a response from them was slow; a turtle would look quick in comparison. At this point, I have been going back and forth with useless customer support for 11 days (madness) and still not resolved In comparison, I have a Shark product that needed to be replaced, and it was easy and quick; I got a new one sent straight away. Maybe I expected all companies to be at that level, but I was sorely mistaken. I provided pictures and videos and explained my frustration, and was met with indifference. It also appears that this company sells products up to £1000 and only has about three customer support agents for the entire customer base. I had Jane Chen, and all this goes to show that this company doesn’t care about the customer. Do yourself a favor and go with Wacom instead. Could you imagine buying a product and having to wait three weeks to potentially solve the problem? Ouch. TLDR: Time wasted with customer support; terrible—look elsewhere! UPDATE 02/07/2024: Finally getting a response, only for them to demand a £30 delivery fee to their UK warehouse, and they want it in USD? What? "We will process the replacement unit, which usually takes 2 business days. The transit time will typically take 7-20 business days, depending on which warehouse it is from. I will make sure to update you with the tracking information or estimated delivery date when it becomes available." What an absolute joke. At worst, it will be a month wait to get the new one. I WILL NOT BE PAYING THE EXORBITANT DELIVERY FEE. YOU SHOULD COVER IT, AND I HAVE TO WAIT A MONTH? WHAT THE...?? MAD IS AN UNDERSTATEMENT. What is this company playing at? Is this a sick joke to you? they offer no reason for the pricing and simply ignored it.

I bought a Kanvas pro 13, and after a while the digital pen stopped working, the support team assisted me amazingly and sent me a new pen at no cost very fast. Huion products are very good, but when you have a support post-sale team like they have, makes you even happier with the decision to use Huion products, post-sale for me at least, is the most important and they are 10 of 10 in this matter. Thanks

Been over a week and my order still has not shipped. I've tried reaching out to them with no luck. They promise fast shipping which is just a blatant lie at this point. I even paid extra for expedite shipping but why does that matter when the company doesn't even ship the order... Really sad EDIT: Customer service handled this really well. They partially refunded my order for the inconvenience and explained the situation. Very satisfied once everything got settled

Esther is so wonderful. I didn't have to wait very long for responses given the time difference.

Great support! Very friendly and understanding!

This s a very good produce . I’m thankful for the peoples patience’s with me not being tech smart as I’m sure most are. My daughter pro just had died and with the warranty and the HUION’s support they have made it right and replaced it . Thank u much

They were very reactive and found a solution quickly. My tablet stopped working and they replaced it. I'm very grateful.

My tablet broke, I tried reinstalling drivers, changing cords and many other things. I filled out a ticket but the website wouldn’t let me login to view it, I emailed support and Jane got back to me fast with a replacement. Jane deserves a raise 🫡