StopandshopReviews of stopandshop.com

You advertise you are lowering chicken prices, cluck cluck cluck. Yet Plum Tomatoes costs $2.49 per pound, A head of Iceberg Lettuce costs $2.49 per head. & A loaf of raisin bread costs $7.49 per loaf. I could go on and on, but you get my point!

I just left Stop and Shop in Berlin CT. One cashier open...8 in line! They finally opened two more cashiers. I was in line with cashier Deborah (name tag said Deb) OMG!! She couldn't have been any slower. Took forever to scan the person in front of me. Seriously slow motion. Packing up the customers grocery the same way. Someone should just watch her! So frustrating!

I was shopping at Stop&shop on December 31,2025 at Bartow Avenue in the Bronx.. I had three cases of glass:bottles of Saratoga Spring Water and other groceries I spent $186.00. I asked the Service Desk for help since I could not lift 3 cases into my car. They gave me no help. I then asked the manager near the exit door . She told me she had no one to help me with the cases. I was:parked right in front near pick up area. I had to:ask a stranger in lot to help me I am a senior citizen and disabled. Ihave very limited walking ability .:This is the first time I shopped in this store x I never had a store refuse me help. I always tip the workers that help me.

I am a frequent shopper at the North Andover Stop & Shop. I was accused of not paying twice in the last 3 months. I had the receipt in the bag the first time, but forgot to pick it up the second time. In both cases, the manager, Rolando Mendez, was arrogant, obnoxious, condescending, and the least bit apologetic. All he said was " you are set. The second time, the bagger called me from across the parking lot to tell me that I had walked away. How can this happen? Racial profiling. Rolando grabbed my camera and won't give it back. I was thoroughly humiliated. Are there legal actions I can take to prevent this from happening again? How can this happen, the checkout person accusing the shopper of not paying without absolute certainty?

They have a new system where each item/bag has to be scanned. Having learned from experience, I always ask if they have scanned. They say yes, but inevitably I have to drag the stuff outside because they have not scanned them. Never again

Placed an order for delivery through Stop and Shop's app which was delivered to the wrong address. After arguing with 2 employees (including the manager) that yes, they do indeed offer delivery through their app the manager stated that it was my responsibility to contact thier outside delivery vendor to fix the issue. One he was convinced that it was in fact his responsibilty he made some phone calls resulting in me still having to handle the problem on my own. Stop and Shop's corporate offices confirmed the order went to the wrong address. 8 days later I'm still waiting for a refund. Absolute terrible company with horrible customer service that offeres no actual solution to the problem that they caused.

The location in Atlantic Avenue Ozone Park, NY. I've always had great service through instacart. Today was an exception. Not only was the order rescheduled due to short staff, when I finally pick up the order the next day, the person dropping off to my car gives me 5 bags out of of 11. People now day should be supervising, young people, they are not paying attention.Please make better choices in hiring. The fact I went twice when I'm not feeling well is very discouraging.

I had an order of over $400 worth of groceries with specific request of hand deliver to me only still be delivered to the wrong address and I was left with no groceries and the full amount charged to my bank account. I was told to wait 7 to 10 business days for the refund but make it make sense. I am now an instacart customer and would no longer trust stop and shop delivery with my future orders.