StopandshopReviews of stopandshop.com

I ordered my groceries online and had them delivered. I got half of what I ordered because this store was out of stock of the things I needed. This has happened a couple of times. I am very disappointed. The store I ordered the delivery was from store 1128 Mineral Spring Avenue North Providence, RI 02908

It’s been an entire week and the Stop and Shop website and app has been offline. We received an email this week stating that Stop and Shop was giving 10% off. We did feel a bit better. Today my wife went to the store and only got $10 off her purchase of $247. When I asked if she had gotten the 10% off she showed me the receipt listing $10 off. When she went back to the store the customer service manager rudely said to read the fine print. Sure enough the very fine print stated that $10 would be the max for at least $100 spent. My wife told her to go F herself. The app and website failures are all on Stop and Shop. An honest company would have stated $10 off a $100 purchase. Needless to say we are reevaluating our relationship with Stop snd Shop. 0 stars is preferable.

I'm sick and went to Stop n shop to get soup. While there I noticed Theraflu and thought it would be helpful so I added it to my cart. I went to self check out and when I scanned the item it stated that it was age restricted. I'm 44 years old and had left my wallet at home so I only had a picture of my ID but the employee supervising the self checkout tried to snatch the box away from me and was extremely rude about it. I said I had a picture of my license and before I could even get those words out she had said very loudly NO. I got flustered and tossed the box onto the shelf in front of me and she started trying to lecture me about her just doing her job. She walked away to complain about it to a coworker, which I could easily hear but she neglected to remove the item from the register and I had to wait for her to come back to finalize the transaction. I drove to Shoprite 4 minutes away and picked up the same box of Theraflu without even a question of my age. And just to make sure there was a stark difference I asked the worker monitoring the self checkout there if a picture of my license would be enough and she stated that it would. I don't know why Stop N Shop has such a ridiculous policy but it seems to be a reason their staff uses to act like jerks and treat customers rudely.

Store: Stop and Shop Wareham MA, #0474. Customer Service rep: Ann Marie Barrett, Sept 5, 2026. Stopped in to return an unused, unopened, non alcoholic, non tobacco, non-perishable item with receipt. Ann Marie refused to process the return until I presented her with my drivers lic. which was weird as I was not asked for a drivers lic when purchasing the item or any groceries, ever!. Needless to say, I was hesitant to give anyone my personally identifiable information especially for a small return with receipt. I did so, however, I do not think this is legal and want to report the issue. Stop and Shop - please put nice, kind, empathic people in customer service. Not rude bullies with a poor attitude as it reflects on your store. I shall take my average $400/month grocery spending to Aldi, Market Basket and Shaws going forward.

I like stop and shops, they are still expensive but so is market basket! I go to the one in Natick,Ma and Wayland, Ma and sometimes the Framingham Ma. one across from the ymca, and behind target and Loews. All three of them are friendly, big and they are all alike so u don’t get lost looking for something, which they all had a makeover so they do look a little different, i usually use the self checkout area now but there is someone there always willing to lend a helping hand, they r my second choice my first choice is Market Basket in Waltham , Ma, I think it’s cheaper but I only go there now if I have time (which I have a lot of since I am retired) and my parrot needs snap peas which stop and shop doesn’t have anymore. That’s my one complaint, they haven’t had snap peas in over a year!!!!

I bought a family pack of boneless chicken breast. 2 out of 5 had bones, all had a lot of fat I trimmed off. Usually very happy. From the squire road store, Malden/Revere. On August 3rd. Thank you

Stop & Shop at Nanuet, NY. Terrible personnel and terrible system for self checkout. After 6 months of below average experience, I’m done!!! Check out in is ALWAYS a mess. I like doing the SELF-CHECKOUT because when the cashier does it, they pile everything together mixing soft and heavy items, cold and hot, so careless they ruin fruit, eggs, bread. Unfortunately the system at self check out is a huge mess as well and 2 out of 3 times it ends up taking much longer because there is a bar code unrecognized that blocks the progress and NOBODY COMES TO UNBLOCK IT!!! Cashiers just stand doing nothing. The system does not let you continue, retry, or skip the item that is blocking. You have to wait. Last time, after waiting for 6-7 minutes for someone to unblock the system, and 2 cashiers around me standing there doing nothing, I ended up pouring everything out of my bag, into the counter and leaving. Now I know why they are called STOP and shop. You have to STOP your life to shop there! I will never go to a Stop & Shop again!!!

I ordered groceries on line this morning from the Shelton Stop and Shop. The process was simple and groceries were ready to be picked up earlier than scheduled time. I called to add a couple of items that I had forgotten and spoke to Jennifer. She was so pleasant and even called me back to let me know items were available and added to my order. Starting off my day speaking to someone so nice was a great way to start my day! Thank you Jennifer!