StepprsReviews of stepprs.com

Response from StepprsOct 18, 2026

Hi Geoff, We’re really glad our insoles made such a difference for your feet and back when you first started using them! We can imagine how much of a relief that must have been, especially when you spend long hours in safety shoes. That said, we’re sorry they’re wearing out sooner than you expected. We understand that durability matters just as much as comfort, particularly when you rely on them every day at work. Your feedback is valuable, and we appreciate you letting us know how they’ve held up after two and a half months. Thank you for choosing Stepprs, Geoff, and for sharing such honest feedback with us! -Emily

Response from StepprsOct 18, 2026

Hi there, We’re glad our team was able to take care of your request so quickly! We know it’s always appreciated when things are handled without unnecessary delays, and we’re happy we could make the process easy for you. Thank you for choosing Stepprs and for taking a moment to leave us a review. We really appreciate your support! -Emily

Response from StepprsOct 19, 2026

Hi Jay, We’re glad our team responded quickly and provided a tracking link, but we’re sorry that your order is taking longer than expected. We understand that tracking updates don’t make the wait any less frustrating, especially when you’re still looking for a clear explanation for the delay. We appreciate you pointing this out, Jay. You deserve more than just a tracking link when you have concerns about your order, and we’re sorry we didn’t fully answer your question. We’ll take your feedback on board as we work to improve the support we provide. -Emily

Response from StepprsOct 18, 2026

Hi Sean, I’m sorry our insoles fell short of your expectations. We understand how disappointing it is to spend money on something you hoped would help with plantar fasciitis, only to find that the support and quality weren’t what you expected. We’d appreciate the chance to learn more about your experience. Could you please share the email address used for your order and your order ID (under the Reference Number)? This will help us look into your concerns. Thank you for being honest with us, Sean. We’re sorry we let you down, and we appreciate you bringing this to our attention. -Emily

Response from StepprsOct 18, 2026

Hi Amanda, I’m sorry our insoles felt too thin and didn’t provide the arch support you needed. We understand that proper support is important, especially when you’re looking for more comfort throughout the day, and it’s disappointing when a product doesn’t meet those expectations. We’d like to learn more about your experience and see how we can assist. Could you please share the email address used for your order and your order ID (under the Reference Number)? Thank you for your honest feedback, Amanda. We appreciate you giving our insoles a try and letting us know where they fell short. -Emily

Response from StepprsOct 19, 2026

Hi Scott, We’re sorry your original order got lost during delivery, but we’re glad you reached out and that Piper and Mitchel were able to arrange a replacement for you so quickly. We’ll make sure your kind words get back to them! Thanks for taking the time to recognize their help, Scott. We hope your new set arrives without any further issues and that you enjoy using our insoles! -Emily

Response from StepprsOct 19, 2026

Hi there, I’m sorry our insoles flattened so quickly and left your feet hurting by the end of your workday. We understand how disappointing that must have been, especially when they seemed comfortable at first and you were counting on them to provide support throughout the day. We’d appreciate the chance to look into your experience. Could you please share the email address used for your order and your order ID (under the Reference Number)? This will help us review your concerns and see how we can assist. Thank you for bringing this to our attention. We’re sorry the insoles didn’t hold up as you expected, and we appreciate your honest feedback. -Emily

Response from StepprsOct 19, 2026

Hi Alethea, I’m sorry our insoles weren’t what you expected based on the ads, especially when it comes to their thickness and how long they last. We understand how disappointing it is when a product looks different from what you had in mind and needs replacing after only about a month. We’d appreciate the opportunity to learn more about your experience. Could you please share the email address used for your order and your order ID (under the Reference Number)? This will help us look into your concerns. Thanks for being honest with us, Alethea. Your feedback about the thickness and durability is important, and we’re sorry our insoles fell short of your expectations. -Emily