StepprsReviews of stepprs.com

Response from StepprsOct 21, 2026

Hi Vernon, I’m sorry our insoles didn’t provide the results you were expecting. We understand that you bought them hoping they would make a real difference for your feet, and it’s disappointing when they don’t live up to those expectations. We’d appreciate the chance to learn more about your experience. Could you please share the email address used for your order and your order ID (under the Reference Number)? This will help us locate your purchase and look into your concerns. Thank you for your honest feedback, Vernon. We’re sorry the insoles didn’t work out as you hoped. -Emily

Response from StepprsOct 20, 2026

Hi Sarah, So glad we could get your delivery address changed quickly for you! We know these little details can make a big difference when you’re waiting for an order, so it’s great that the team could sort it out without any hassle. Thanks for the lovely feedback, Sarah! We’re happy everything went smoothly and hope you enjoy your insoles when they arrive. -Emily

Response from StepprsOct 20, 2026

Hi Gina, I’m really sorry your order never arrived and that you were left waiting for a follow-up that never came, even after reaching out several times. I understand how frustrating that must be, especially when you paid for additional insurance expecting extra peace of mind if something went wrong. We’d like to look into your case and understand what happened. Could you please share the email address used for your order and your order ID (under the Reference Number)? This will help us locate your order and review the issue. Again, I’m sorry you’ve had to chase us for help, Gina. You deserved better communication, and we appreciate you bringing this to our attention. -Emily

Response from StepprsOct 20, 2026

Hi JoAnn, So happy to hear you’re enjoying our insoles! Thanks for taking a moment to leave us a review. We love hearing that our customers are happy with their purchase, and your support means a lot to our team. Hope they keep you feeling comfortable, JoAnn! -Emily

Response from StepprsOct 20, 2026

Hi Low, We’re sorry the refund took longer than you expected. We know waiting for a refund can be frustrating, so we’re glad your concerns were heard and that the matter was eventually handled. Thank you for your patience and for sharing your experience with us. We appreciate you giving our team the opportunity to address your concerns, and we’ll keep your feedback in mind as we work to make the process smoother. -Emily

Response from StepprsOct 20, 2026

Hi there, We’re happy to hear you had such a positive experience with our customer service team! It’s great to know you found the service quick and efficient. We want getting help to be simple and hassle-free, so your feedback is lovely to hear. Thanks for taking the time to share your kind words. We’ll be sure to pass them along to the team! -Emily

Response from StepprsOct 19, 2026

Hi Wally, I’m really sorry you’ve been waiting months for your refund and still haven’t received your product. I understand how frustrating it must be to email us repeatedly and feel like you’re not getting anywhere. You shouldn’t have to keep chasing us for an update. Could you please share the email address used for your order and your order ID (under the Reference Number)? This will help us locate your order and look into what happened with your refund. Again, I’m sorry for the long wait and the frustration this has caused, Wally. We appreciate you bringing this to our attention and giving us the chance to review your case. -Emily

Response from StepprsOct 19, 2026

Hi Aaron, I’m sorry your order took over a month to arrive and ended up coming too late for the birthday you bought it for. I understand why that was disappointing, especially when you had to purchase another gift and were left waiting without clear delivery updates. We’re also sorry that our tracking information and customer service didn’t give you the answers you needed. You deserved clearer communication throughout the process, and we understand why this experience has put you off ordering from us again. Thank you for sharing your feedback, Aaron. We’re sorry we let you down, and we’ll take your comments about the shipping updates and delivery estimates seriously. -Emily