StepprsReviews of stepprs.com

Response from StepprsOct 19, 2026

Hi there, I’m really sorry you’ve been waiting so long for your order and still haven’t received a proper resolution despite contacting our customer service team several times. Seeing your package go back and forth between Jacksonville and Tallahassee for weeks without receiving your order or a full refund would be incredibly frustrating. We’re especially sorry that this experience has affected your trust in us, particularly when your husband has enjoyed his previous pair. You deserved clearer communication and a much better experience this time around. Could you please share the email address used for your order and your order ID (under the Reference Number)? This will help us locate your case and look into what’s happened. Again, we apologize for the delay and the trouble this has caused. Thank you for bringing this to our attention. -Emily

Response from StepprsOct 19, 2026

Hi Barry, I’m sorry your order took over 20 days to arrive. We understand that this is a much longer wait than you expected, and it’s frustrating when you’re left waiting for something you’ve purchased. We also understand your concerns about ordering from us again after this experience. Your feedback about delivery times and how we can better support customers when delays happen is appreciated. We know that timely delivery and good service both matter when deciding whether to shop with us again. Could you please share your order ID (under the Reference Number) and the email address used for your purchase? This will help us locate your order and look into your experience. Again, I’m sorry for the inconvenience, Barry. Thank you for taking the time to share your feedback with us. -Emily

Response from StepprsOct 19, 2026

Hi Ayman, I’m really sorry your order hasn’t arrived yet, especially when you ordered the insoles for an upcoming race and were expecting them within 5–8 business days. Waiting this long while your tracking continues to show “in transit” is understandably frustrating, and we apologize for letting you down. We’d like to look into what’s happened with your shipment. Could you please share the email address used for your order and your order ID (under the Reference Number)? This will help us locate your order and review the delay. Again, I’m sorry the delivery has taken far longer than expected, Ayman. Thank you for bringing this to our attention. -Emily

Response from StepprsOct 19, 2026

Hi Cheri, We’re sorry the checkout process was confusing and that your total ended up being much higher than you expected. We understand how frustrating that must have been, especially when you thought you had declined the additional offers. Your feedback about the ordering process is important, and we appreciate you bringing this to our attention. We’re glad our customer service team was able to help cancel your order promptly when you reached out. . Thank you for considering Stepprs, Cheri, and for sharing both the frustrating parts and the positive experience with our support team. We appreciate your honest feedback. -Emily

Response from StepprsOct 19, 2026

Hi Walter, We’re so happy to hear you’re finding our insoles comfortable! It’s always nice to know they’re making a difference, even in a simple way like helping your feet feel better throughout the day. Thank you so much for choosing Stepprs, Walter! We appreciate you taking the time to leave a review, and we hope you continue enjoying that comfort with every step. -Emily

Response from StepprsOct 19, 2026

Hi Matt, Thanks for sharing this with us! We’re glad our team was able to cancel your order before it shipped, and it’s great to hear you still use our insoles for everyday comfort even while trying something new. We appreciate you choosing Stepprs and continuing to keep our insoles in your daily routine. Thanks again for your support, Matt, and we hope you find the perfect fit for your needs! -Emily

Response from StepprsOct 19, 2026

Hi Deatra, It’s wonderful to hear that after trying so many different inserts over the years, you’ve finally found a pair that works well for you! We understand why you were hesitant to spend money on another option, so we’re especially happy that you decided to give our insoles a try and were pleased enough to purchase two pairs. Thank you so much for choosing Stepprs and for sharing your experience with neuropathy, Deatra. It means a lot to know our insoles have been helpful for you. We truly appreciate your recommendation and hope you continue to enjoy the comfort they provide! -Emily

Response from StepprsOct 19, 2026

Hi GAZ, This is great to hear! We’re so happy your feet feel revived and that you’re no longer experiencing pain after using our insoles. That kind of comfort can make such a difference in your day, and we’re glad you’ve had such a positive experience. We really appreciate you taking a moment to share this with us, GAZ. It’s lovely to know you’re enjoying your insoles, and we hope the comfort continues! -Emily