StepprsReviews of stepprs.com

Response from StepprsOct 17, 2026

Hi Matt, We’re sorry your original order didn’t make it to you, but we’re glad our team was able to arrange a replacement. We know how disappointing it is when a package goes missing, especially when you’re looking forward to receiving it. Thank you for your patience and for giving Stepprs the opportunity to help, Matt. We appreciate you sharing your experience and hope you enjoy your insoles! -Emily

Response from StepprsOct 16, 2026

Hi Mitch, We’re happy our team could help sort things out for you so quickly! Mistakes happen, and we’re glad we could make the process easy and get everything resolved to your satisfaction. Thank you for choosing Stepprs, Mitch, and for taking a moment to share your experience. We really appreciate your support! -Emily

Response from StepprsOct 16, 2026

Hi Brent, We’re sorry for the frustration you experienced while trying to complete your purchase. It’s disappointing that you had trouble with the advertised offer and then couldn’t get through to a live team member, especially after being told you’d receive an email. We understand why that left you feeling let down. We’re glad to hear our insoles have helped with your plantar fasciitis, but your experience with our customer service should have been much smoother. Our team will follow up with you regarding the ticket you opened so we can look into what happened and assist you further. Thank you for bringing this to our attention, Brent, and for giving us the opportunity to address your concerns. -Emily

Response from StepprsOct 16, 2026

Hi Sheryl, Thank you so much for giving Stepprs the chance to help, even after such a frustrating experience with your delivery. We’re sorry you had to deal with confusing tracking updates and so much uncertainty about where your package was. We know how stressful that must have been, and we’re really glad our team was able to work with you and get things sorted out. It means a lot to hear that you felt our team genuinely cared and wanted to make sure you received what you ordered. We’ll be sure to share your kind words with the team because they’ll be so happy to hear this! Thank you again for choosing Stepprs and for your patience throughout the process, Sheryl. We truly appreciate your trust in us! -Emily

Response from StepprsOct 16, 2026

Hi Tiffany, We’re sorry you had trouble receiving your package, but we’re so glad our team was able to help and make sure you got your order! We know how frustrating delivery issues can be, so it’s lovely to hear that our team was understanding and supportive throughout the process. Thank you so much for choosing Stepprs, Tiffany, and for taking the time to share your experience. We’re happy our team could help turn a frustrating situation into a better experience for you! -Emily

Response from StepprsOct 16, 2026

Hi Denis, What a wonderful review to read! We're so happy that our insoles have been comfortable for you and that you're pleased with both their quality and value. It's always encouraging to hear from customers who feel they've made a worthwhile purchase, and we're glad that's been your experience. Thank you so much for choosing Stepprs and for your kind words, Denis! We truly appreciate your support and hope you continue enjoying the comfort our insoles provide. -Emily

Response from StepprsOct 16, 2026

Hi Brey, So glad our team was able to help you sort that out so quickly! Accidental duplicate orders can happen, and it’s great to hear the refund was taken care of within minutes of your email. Thanks for giving Stepprs a chance, Brey! We appreciate your kind words, and we’ll be happy to welcome you back when you’re ready to order your single pair. Hope you love your insoles! -Emily

Response from StepprsOct 16, 2026

Hi Donna, It’s so good to hear that our insoles help you get through your 8-hour shifts on concrete without your feet hurting by the end of the day! And knowing that your son, daughter-in-law, and grandson are using them too makes this review even more special. Thank you so much for choosing Stepprs for yourself and your family, Donna! We really appreciate you sharing your experience with us, and it means a lot to know our insoles have become something your whole family enjoys using. We hope they continue to keep all of you comfortable during those long hours on your feet! -Emily