StepprsReviews of stepprs.com

Response from StepprsOct 22, 2026

Hi Chris, We’re sorry your original order never arrived, and we understand you’re still waiting for your replacement. It’s good to hear our customer service team has kept you informed and made the process easier while you wait. Thanks for recognizing the team’s communication, Chris. We appreciate your patience and hope your replacement reaches you soon so you can finally enjoy your insoles! -Emily

Response from StepprsOct 22, 2026

Hi Roman, It’s great to hear our insoles have made such a good first impression, especially after your frustrating experience with other insoles! We’re glad you’re enjoying the comfort, arch support, and shock absorption so far. We understand that price matters, too, and you want to feel confident that your purchase will be worth it over time. Thanks for giving our insoles a try, Roman. We hope they continue to feel great and prove to be a good fit for you! -Emily

Response from StepprsOct 22, 2026

Hi Jason, We love hearing this! It sounds like our insoles have really won you over if all five pairs of your sneakers are fitted with them now! And the fact that your mother-in-law tried them for herself and loved them enough to order her own pairs makes this even better. Thanks for spreading the word and sharing what a difference the comfort has made for you. Jason, having you come back for more pairs and recommend them to your family means a lot to us. We hope you both keep enjoying that comfort wherever your day takes you! -Emily

Response from StepprsOct 22, 2026

Hi Abigail, We love hearing that your feet are so happy with our insoles! It’s great to know you’re enjoying the comfort and that our customer support team made a good impression, too. Thanks for sharing such a lovely review, Abigail. We’re glad you’ve had a great experience with us, and we hope your feet continue to thank you for it! -Emily

Response from StepprsOct 22, 2026

Hallo Annette, es tut uns leid, dass Ihnen unsere Einlegesohlen nicht passen und Sie mit der angebotenen Lösung unzufrieden sind. Wir verstehen, wie frustrierend es ist, wenn ein Produkt nicht den Erwartungen entspricht und Sie sich bei der Rückgabe nicht ausreichend unterstützt fühlen. Wir möchten Ihre Situation gerne genauer prüfen. Könnten Sie uns bitte die E-Mail-Adresse Ihrer Bestellung und Ihre Bestellnummer (unter „Reference Number“) mitteilen? So können wir Ihre Bestellung finden und nachvollziehen, was bisher besprochen wurde. Nochmals Entschuldigung für die entstandenen Unannehmlichkeiten, Annette. Vielen Dank, dass Sie uns auf Ihre Erfahrung aufmerksam gemacht haben. -Emily

Response from StepprsOct 22, 2026

Hi Cara, I’m sorry our insoles didn’t provide the support you needed and that your foot and arch pain got worse while wearing them. We understand how difficult it must have been to get through your waitressing shifts while dealing with that discomfort, especially when you were hoping our insoles would help. Could you please share the email address used for your order and your order ID (under the Reference Number)? We’d like to locate your purchase and look into your experience. Thank you for giving our insoles a try, Cara. We’re sorry they weren’t the right fit for you, and we appreciate you sharing your honest feedback. -Emily

Response from StepprsOct 22, 2026

Hi there, We’re glad our team was able to help correct the error and get everything sorted out for you! Mistakes happen, and it’s good to know our team was responsive and made the process easier. Thanks for sharing your experience with us. We’re happy we could help, and we appreciate you taking the time to leave a review! -Emily