Michael A.
I ordered my steppers almost 2 months…
I ordered my steppers almost 2 months ago, and haven’t received them yet. They say they are still in transit. I reached out to customer service and told them about it, and was told that if they don’t arrive within the 90 day window I could get a refund. I was really looking forward to using steppers to help out with my hurting feet, and now I don’t know that I ever will. I would love the chance to leave a good review if I ever get the chance to use them.
Response from StepprsOct 23, 2026
Hi Michael, We’re really sorry your order has taken this long to arrive. We understand how disappointing it must be to wait nearly two months, especially when you were looking forward to getting some relief for your feet. We also understand how frustrating it is to keep seeing that your package is still in transit without having your insoles in hand. We’d like to look into this and see what’s happening with your order. Could you please share the email address used at checkout and your order ID (under the Reference Number)? We’d appreciate the chance to review this and help get you some clarity. -Emily